Program Director - Homeless Families

Major Duties And Responsibilities

• Assist with implementing homeless programs in NY and maintain general oversight at assigned site(s)
• Ensure compliance with all relevant federal, state and local regulations as well as agency and program policies
• Develop as needed, implement and maintain consistent policies and practices regarding program management, client services and other agency protocols
• Ensure entry into DHS Cares and HERO system of ongoing service provision
• Maximize bed utilization and achieve optimal occupancy rates
• Work with the Senior Director of Homeless Programs, other Senior Team members and program leaders to ensure consistency, collaboration and complementary services between sites and programs
• Work with program leaders and evaluation staff to build and develop services that represent the best practices in working with homeless families
• Represent URI at city and statewide coalitions, task forces and committees to ensure the continuation of solid collaborative approaches
• Play a leadership role towards achievement of organizational mission and strategic plans
• Aid in the creation and monitoring of the annual homeless services program budget
• Ensure facilities are maintained at the highest level and facilitate collaboration between facilities and operations staff
• Ensure that staff receive ongoing training in assessing risks and needs, identifying and reporting child abuse and neglect, effective case management strategies and evidence-based/evidence-informed approaches, such as motivational interviewing
• Provide weekly supervision to assigned staff and ensure the provision of regular supervision of all other program staff
• Keep supervisor informed of issues which may impact program operations

Specifications For Education/Certifications/Licenses

• An advanced degree (MSW, or related field). LMSW, LCSW Required

Skills And Experience

• A minimum of five years supervisory experience in a social service capacity, preferably in the field of homeless services
• Familiarity with DHS and OTDA regulations
• Must be an intelligent and articulate individual who can relate to people at all levels of the organization and work well on teams
• Project management skills and experience, especially in projects requiring significant resources and cross-functional involvement is a must
• Must have strong writing and public speaking skills with an ability to manage and organize multiple projects in a busy, pressured work environment
• Demonstrated ability to manage crisis and proactively respond to client needs using a client centered approach
• Demonstrated experience working with and sensitivity to individuals from varying sociodemographic backgrounds including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance use and/or mental health issues
• Employee must be computer-literate and must have knowledge of Microsoft Office applications
• Ability to multi-task and demonstrate time management skills
• Demonstrated de-escalation skills through using a client centered approach

Physical Requirements

• Indoor; Outdoors; noisy; minor burns, cuts, bites or stings; standing; stooping; kneeling; walking and running; using hands on objects, tools or controls
• Frequently lift and / or move up to 50 pounds
• Travel between sites that are located throughout New York City