Program Director, Business, Community & Physician Relations (Hybrid)

About the role

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. The Business, Community & Physician Relations Program Director is responsible for developing, managing, and expanding strategic relationships that advance the hospital's growth, reputation, market presence, and community impact. Serving as a key ambassador for the organization, this position builds and strengthens partnerships with employers, physicians, medical staff leaders, business organizations, chambers of commerce, economic development entities, educational institutions, community organizations, and government stakeholders. The Program Director leads business development, employer relations, physician engagement, community outreach, and external affairs initiatives that support organizational objectives and enhance stakeholder engagement. Working collaboratively with clinical, operational, marketing, communications, human resources, government relations, and executive leadership teams, the Program Director ensures alignment of stakeholder engagement strategies with organizational priorities while fostering exceptional service, community trust, and long-term partnership growth.

Responsibilities

• Serves as the primary liaison between the hospital and key external stakeholders, including employers, physicians, medical staff leadership, business organizations, economic development groups, workforce development agencies, chambers of commerce, community organizations, educational institutions, and government officials.
• Develops, cultivates, and maintains strategic relationships that strengthen the hospital's market presence, enhance community engagement, support physician alignment, and advance organizational goals and growth initiatives.
• Supports employer relations and business development activities by identifying workforce health needs, cultivating client relationships, developing new business opportunities, and expanding occupational medicine and employer-focused healthcare services.
• Serves as a point of contact for employer clients, helps ensure exceptional customer service, resolution of concerns, coordination of service recovery efforts, and identification of opportunities to strengthen and expand partnerships.
• Partners in the promotion of occupational medicine and workforce health services, including workers’ compensation, injury management, pre-employment physicals, drug and alcohol testing, DOT services, wellness programs, immunizations, and related employer healthcare initiatives.
• Coordinates and supports physician engagement initiatives where applicable, including provider onboarding, physician communications, medical staff meetings, recognition programs, executive engagement opportunities, community outreach efforts, and strategic relationship management.
• Develops and executes community engagement, outreach, and stakeholder relations strategies that enhance organizational visibility, strengthen community trust, and support the hospital's mission and strategic priorities.
• Builds and maintains relationships with business leaders, chambers of commerce, economic development organizations, educational institutions, nonprofit partners, community influencers, and civic organizations to identify partnership, sponsorship, workforce development, and community investment opportunities.
• Represents the hospital and health system at business, civic, healthcare, educational, governmental, and community events, serving as an ambassador for the organization and its services.
• Develops and maintains relationships with local, regional, state, and federal elected officials and collaborates with government relations leadership to support advocacy efforts, healthcare policy engagement, and strategic stakeholder outreach.