Program Director

What You’ll Do

• Team Leadership & Staff Management:
  • Supervise and coach Designated Coordinators, Lead Staff, and Behavior Technicians
  • Lead hiring, onboarding, training, and performance evaluations
  • Maintain accurate documentation and quality standards
  • Facilitate communication between leadership and program teams
  • Serve as on-call support Monday–Friday, 8am–4pm
• Client Services & Program Quality:
  • Screen referrals, host tours, and develop service contracts
  • Lead client intakes, admissions, assessments, and service plan development
  • Attend client team meetings and ensure ongoing documentation compliance
  • Conduct site audits, incident reviews, and develop corrective action plans
  • Participate in internal/external investigations involving vulnerable adults
  • Oversee daily client programming, behavioral tracking, and outcomes
  • Communicate with guardians, case managers, and community partners
  • Participate in after-hours and weekend on-call rotation
• Program Development & Compliance:
  • Ensure programs operate according to BrightPath’s mission and state regulations
  • Create program proposals, reports, and quality improvement materials
  • Update policies and procedures based on legislative or DHS changes
  • Build strong relationships with counties, regions, and community partners
  • Conduct program evaluations and support continuous quality improvement
  • Support 245D-required staff training and compliance tracking
• Financial Management:
  • Manage site budgets, staffing patterns, and P&L performance
  • Create and submit rate exception requests
  • Monitor financial metrics and ensure fiscal integrity of each site

Skills & Abilities

• Strong leadership and communication skills
• Excellent organization, time management, and decision-making
• Crisis management and problem-solving abilities
• Experience supporting individuals with high needs or challenging behaviors
• Ability to work in fast-paced, changing environments

Required Qualifications (245D Designated Manager)

• Must meet Minnesota 245D Designated Manager requirements, including:
• 3+ years of supervisory experience in disability or behavioral health services (5+ preferred)
• One of the following:
• Bachelor’s in Human Services/Social Work/Psychology + 1 year direct care experience
• Associate degree in a related field + 2 years direct care experience
• Diploma in a related field + 3 years direct care experience
• 50 hours of human services training + 4 years direct care experience under qualified supervision
• Must also meet additional 245D education/training standards.

Working Conditions

• Office and community-based work
• Driving between residential sites (Twin Cities area)
• Occasional lifting up to 50 lbs
• Ability to work after hours during emergencies