Program Director

About the role

D&S Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. You will join a mission-driven team and create relationships that motivate us all every day.

Responsibilities

• Oversee the organization and implementation of direct supports, person-centered planning, health care coordination, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management, census management, and maintenance of the physical environment.
• Recruitment & Hiring: Participate in hiring events as needed and partner with Talent Acquisition to identify hiring needs for Direct Support Professionals and Program Supervisors in consultation with the Area Director.
• Meetings & Training: Organize and implement on-site orientation and training for assigned programs, monitor training compliance and documentation, conduct monthly staff meetings, and attend regional meetings as required.
• Employee Scheduling: Develop and monitor staffing schedules to ensure all shifts are covered while minimizing overtime.
• Performance Management: Conduct performance snapshots and evaluations for direct reports. Review and approve evaluations for Direct Support Professionals and other assigned staff.
• Coaching & Employee Relations: Coach employees, address performance concerns, recommend disciplinary action when appropriate, and partner with Human Resources regarding employee relations, discipline, and terminations.
• Employee Safety: Promote employee safety, oversee workers' compensation processes, assist employees returning to work, and ensure compliance with company safety procedures.
• Program Planning: Serve as the Qualified Intellectual Disabilities Professional (QIDP), when applicable. Develop, write, approve, and oversee implementation of Individual Program Plans.
• Records & Documentation: Audit individual records and program documentation to ensure accuracy, completeness, and regulatory compliance.
• Program Team Meetings: Lead interdisciplinary meetings, quarterly and annual reviews, and approve written progress reports.
• Compliance: Ensure compliance with licensing regulations, documentation standards, individual rights, confidentiality requirements, and Sevita compliance policies.
• Individual Funds & Property: Oversee systems for managing individuals' funds and property while ensuring accountability and accuracy.
• Stakeholder Relations: Maintain positive relationships with individuals served, families, guardians, case managers, referral sources, and community partners while serving as the primary program contact.
• Government & Community Relations: Participate in advocacy efforts, community partnerships, and government relations while ensuring readiness for surveys and home visits.
• Incident Management: Implement proactive safety strategies, review incidents, ensure timely reporting, and oversee corrective actions.
• Health Care Management: Coordinate and monitor healthcare appointments and follow-up care. Oversee medication administration systems, documentation, storage, security, and employee certification. Manage medical equipment and supplies. Monitor food service, dietary compliance, meal planning, and staff training related to nutrition and food preparation.
• Financial Management: Purchase food, supplies, and equipment while reviewing invoices and company credit card statements for budget compliance. Ensure accurate billing documentation, census reporting, and authorization utilization. Monitor staffing hours and labor costs to maintain budget compliance. Support strategic growth initiatives and implementation plans. Monitor census performance and communicate potential service disruptions to Area and Regional leadership. Review referrals for program fit, identify barriers to service, and coordinate referral site visits. Coordinate staffing, funding, home readiness, safety requirements, and admission preparations.
• Maintenance & Environmental Safety: Ensure company vehicles remain clean, safe, properly maintained, and compliant with company standards. Maintain clean, organized, safe, and welcoming residential environments. Oversee preventive maintenance, environmental safety, furnishings, equipment, and regulatory compliance.

Qualifications

• ICF (Intermediate Care Facility) experience is highly preferred.
• A Bachelor's degree in a qualifying Social Science field is required. Acceptable Social Science degrees include, but are not limited to: Psychology, Sociology, Special Education, Rehabilitation Counseling, Social Work (meeting applicable educational requirements), Recreation, Recreation Therapy, Occupational Therapy, Physical Therapy, Human Services, and other closely related Social Science disciplines.
• Two to three years of leadership experience within Human Services, Intellectual & Developmental Disabilities (IDD), Behavioral Health, or a related field preferred.
• An equivalent combination of education and experience may be substituted where permitted by applicable regulations.
• A valid driver's license, vehicle registration, and auto insurance if driving on behalf of the company.
• State-required licensure, where applicable.
• A Medication Management Certification (company provided).
• A Mandatory Reporter Certification (company provided).
• Additional certifications or training required by state regulations or service line.
• Arizona Behavioral Health programs must meet BHT requirements.