Program Director

Key Responsibilities

• Oversee daily operations across all residential sites, ensuring services align with CSSPs and SPAs
• Maintain real-time awareness of program status, staffing, and resident needs
• Lead admissions, discharges, and program transitions
• Develop reports, track program metrics, and contribute to strategic planning
• Partner with HR and leadership on staffing needs and scheduling solutions

Designated Manager (245D) Compliance

• Ensure full compliance with MN Statute 245D, including service agreements, SPAs, and required timelines
• Oversee assessments, service planning, documentation, and annual reviews
• Maintain audit readiness and respond to licensing reviews, investigations, and corrective actions
• Ensure proper incident reporting and adherence to the Vulnerable Adult Act
• Train and support staff on regulatory requirements and service delivery standards

Care Coordination & Case Oversight

• Coordinate services across providers, agencies, and treatment teams
• Lead support team meetings and ensure timely follow-up on medical and psychiatric care
• Monitor individual outcomes and adjust services based on progress and needs
• Advocate for person-centered supports and appropriate funding/services

Quality Assurance & Performance Improvement

• Conduct audits, monitor documentation, and ensure compliance across programs
• Identify trends, risks, and improvement opportunities
• Lead quality improvement initiatives and corrective action plans
• Ensure consistent, high-quality service delivery and documentation practices

Staff Leadership & Development

• Supervise and develop program staff, including coaching, performance management, and accountability
• Partner with HR on training, discipline, and staff development
• Provide ongoing training in mental health, de-escalation, and person-centered care
• Model professionalism, consistency, and strong leadership across all programs

Collaboration & Communication

• Serve as liaison with families, case managers, healthcare providers, and regulatory agencies
• Build and maintain strong external partnerships
• Communicate clearly across all stakeholders and advocate for persons served

Qualifications

• Bachelor’s degree in Human Services, Healthcare Administration, or Social Work - or - RN
• 2+ years of supervisory experience in behavioral health or human services
• Experience supporting individuals with SPMI and co-occurring conditions
• Strong knowledge of MN 245D regulations and adult foster care licensing
• Demonstrated leadership, organizational, and problem-solving skills

Additional Requirements

• DHS background study clearance
• Valid driver’s license
• Ability to participate in on-call support as needed

Preferred Experience

• Familiarity with residential documentation systems (e.g., Residex)

Starting Pay

$73,000 - $85,000 per year plus benefits - dependent on licensure, education and 245D experience