PROGRAM DIRECTOR

About the role

The Program Director is responsible for ensuring the creation of an environment conducive to the provision of service for the individuals supported by the program, including providing supervision to ensure adherence to program Regulations for supporting the Service Line program participants with significant Behavioral Challenges in a residential setting in the community. The Program Director is held accountable for ensuring that the program is managed and held to the highest standards.

Responsibilities

• Supervises program staff and maintains an organizational culture and services where professionalism, quality care, employee engagement and empowerment, and services that further RHD's values are recognized and rewarded.
• Maintains an understanding of each initiative and how it relates to directly to their program.
• Develops and monitors program using metrics to ensure quality staff support, oversight, and development throughout the program.
• Oversees and participates in the recruitment, hiring, training, evaluation and disciplinary process for all employees.
• Ensures program is filling staffing vacancies in partnership with the HR Team.
• Day-to-day operational oversight, supervision, and support of Assistant Directors, Site Supervisors, and other program staff for programs/services in a region to ensure high-quality service delivery.
• Promotes and supports a working environment consistent with the culture of RHD and RHD Values.
• Data collection and reporting, primary liaison with service line and departments.
• Oversight to ensure that all staff members meet or exceed standards set by regulations of the federal, state, and local government, funders, accrediting bodies, and RHD corporate policies.
• Quality Assurance:
• Collaborate with the Service line Clinical Directors to ensure that services are trauma-informed, person-centered, and that the recognized best practices, including Evidence-Based Practices, are implemented.
• Collaborate with the Clinical Quality team in the implementation of initiatives supporting the related RHD Strategic Objectives and other corporate-wide clinical initiatives.
• Partners with the service line's quality team to ensure best practices in the program and quality enhancements lead to quality outcomes.
• Ensures that all consumers have current and appropriate ISPs or treatment plans in place, that their needs are met, and that they are being enabled to experience the highest level of independence possible.
• Finance, Development, and Other Operations:
• Works with the program team, service coordination team, and revenue cycle team to ensure that all individuals supported have current authorizations and that all services and related notes are entered into the electronic health record timely and according to policy.
• Affords assistance in the resolution of outstanding/unpaid services and claims.
• Authorizes and incurs program expenditures in accordance with the approved program budget in partnership with other leadership, as required.
• Oversees program financial processes and transactions, including but not limited to accounts payable, payroll, and consumer funds, to ensure compliance with established policies and procedures.
• Communicates funder/government information to the program team to ensure understanding and compliance and attends local funder/government meetings, as requested by the Regional Director.
• Collaborates and supports the ongoing evaluation of program design & services, to enhance program quality & growth.

Requirements

• A bachelor’s degree from an accredited college with a major in human services or business management, a Master’s degree preferred.
• 3 years of experience in a human service agency, which included supervision of others, direct service, and program planning.
• Knowledge of and compliance with the State Regulations and IDS Guidelines.

Qualifications

• Ability to effectively use computers, pertinent technology, and mobile devices.
• Ability to effectively communicate both verbally and in written form.
• Able to support and implement RHD values and beliefs.
• Able to engage clients and staff in effective, therapeutic, and healthy interactions.

Skills

• Professional Certification (if applicable).

Benefits

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Pay

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Schedule

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