Program Director

About the Role

Provides management and leadership direction to the clinic on a day-to-day basis. Works with the Medical Director, Regional Director, clinic staff, and corporate staff to ensure the overall well-being and safety of patients.

Responsibilities

• Ensure compliance with all local, state, federal, and Colonial Management Group, LP rules, regulations, and policies.
• Ensure the clinic operates within all operating budgets, including payroll, supplies, and overtime.
• Actively recruit all clinic staff, including contract labor.
• Responsible for accurate daily accounting of all cash transactions (including deposits) and daily accounting of medication inventory at the clinic.
• Manage the provision of administrative and clinical supervision for all staff.
• Monitor all clinic staff and contract labor in the performance of their duties and responsibilities.
• Keep Colonial Management Group, LP informed, through the Regional Director, of any significant events or regulatory issues that may occur.
• Make timely recommendations to address any regulatory concerns or significant issues that occur within the clinic.
• Establish and maintain positive working relationships with local, state, and federal authorities as necessary.
• Guide, coach, and discipline all staff within their clinic according to Colonial Management Group, LP standards.
• Ensure appropriate staff levels of qualified personnel are maintained in accordance with local, state, and federal regulations and Colonial Management Group, LP policies.
• Provide quarterly quality assurance reviews.
• Achieve a three-year accreditation award from recognized accrediting bodies through daily application and conformance with national accreditation standards.
• Prepare and submit annual, quarterly, monthly, weekly, and daily reports as requested and required.
• Ensure that all patients and staff have completed all intake, admission, discharge, and aftercare paperwork.
• Develop a patient group session schedule for counseling staff to further strengthen the patient’s bond with the clinic.
• Ensure proper training and development for all clinic staff and contract labor.
• Ensure patient progress is accurately documented by staff in all patient charts.
• Identify any clinic needs and work to address those needs.
• Report abuse, maltreatment, and patient grievances to the Regional Director and CCO.
• Educate patients in all aspects of treatment, corresponding health issues, and steps to recovery.
• Assist in monitoring all patient activities on the center premises.
• Actively participate in community relations activities.
• Ensure that staff members have a clear understanding of Colonial Management Group, LP’s policies and procedures.
• Ensure staff compliance with 42 CFR Part 2 and 45 CFR Parts 160 & 164.
• Responsible for obtaining and maintaining proper licensure and/or certification according to specific state requirements.
• Actively participate in CARF conformance and the state audit process.
• Conduct treatment team and staff meetings on a regular basis.
• Act always in the best interest of the program and company; honor, support, and protect the proprietary rights of the company.
• Responsible for reporting all incidents at the clinic level to the Regional Director, Zone Director, Director of Human Resources, and the Corporate Compliance Officer.
• Hold the first interaction with all legal documents and ensure they are handled according to policy.
• Complete all staff and contract employees’ annual performance reviews in a timely manner.
• Ensure completion of Stakeholder Surveys at the clinic level.
• Responsible for all end-of-year data gathering efforts.
• Minnesota Staff Only: Complete the Freedom From Chemical Use Form.
• Third-party billing clinics only: Cross-train all clinic staff on deductible conversion and all third-party billing requirements.

Supervisory Responsibilities

All clinic staff members and all contract labor in the region.

Requirements

• Minimum of four (4) years of experience in one or more of the following fields: substance abuse, psychology, sociology, counseling, or another related field. Multi-unit healthcare experience preferred.
• Knowledge of Methadone, general counseling practices, Federal Confidentiality Law, HIPAA & ethics.
• Must be computer literate and have basic knowledge of all Microsoft products.
• Must possess excellent interpersonal and communication skills, be able to multitask, and prioritize workload.

Qualifications

The Program Director shall meet one of the following:

• Have a minimum of a bachelor’s degree in a human services field from an accredited college or university with at least one year of work experience providing direct care services to individuals with substance use disorders; or
• Be a RN or LPN, with at least one year of work experience providing direct care services to individuals with substance use disorders; or
• Be a Licensed Clinical Addiction Specialist (LCAS), Licensed Clinical Addiction Specialist-Associate (LCAS-A), Certified Substance Abuse Counselor (CSAC), Certified Substance Abuse Counselor Intern (CSAC-I) or Certified Alcohol and Drug Counselor (CADC), Certified Alcohol and Drug Counselor Intern (CADC-I); or
• Be an individual who is a Registrant with the NC Addictions Specialist Professional Practice Board (NCASPPB) in accordance with 21 NCAC 68.0202 (d) and shall be designated as an Alcohol and Drug Counselor Intern no later than March 31, 2024, by the NCASPPB.

In all cases, the Program Director shall have at least one year of work experience in administration or programmatic supervision in human services.