Program Director

About the Role

We’re looking for a committed and proactive Program Director dedicated to patient-centered care and recovery. As the head of the clinic, you’ll play a critical role in serving patients throughout their recovery journey by maintaining and supervising clinical and administrative staff, ensuring regulatory compliance, and guaranteeing operational excellence. Join us in our mission to break patients free of addiction and rebuild hope.

Responsibilities

• Guide the day-to-day operations of the treatment center, ensuring patients receive high-quality, compassionate care from admission through ongoing treatment.
• Oversee key clinical and operational functions, including admission, medication services, patient processing, chart preparation, and coordination with community partners.
• Foster a welcoming, safe, and supportive environment for patients, families, and staff.
• Address patient concerns, complaints, and grievances with professionalism and empathy.
• Respond to urgent occupational issues, including after-hours situations as needed.
• Monitor program performance, analyze operational metrics, and identify opportunities to improve processes and patient outcomes.
• Manage revenue collection and oversee expenditures to ensure the treatment center operates responsibly within budget.
• Develop staff schedules that balance patient needs, team well-being, and operational efficiency while minimizing overtime.
• Oversee staff onboarding and create opportunities for growth, learning, and career advancement.
• Lead regular staff meetings, case conferences, and intervention discussions that encourage collaboration.
• Coordinate internal and external audits and guide the team through continuous quality improvement efforts.
• Ensure all team members maintain required licenses, certifications, and continuing education requirements.
• Partner with Human Resources on recruiting, hiring, employee relations, performance management, and retention to build a strong, engaged workforce.
• Foster an inclusive and respectful workplace where every team member feels supported and empowered to do their best work.
• Ensure compliance with all regulatory and accrediting agency requirements while communicating regulatory updates to staff.

Requirements

• 2-3 years of management experience.
• Valid driver’s license.
• Professional certifications or licensure related to the role.
• Experience managing substance use disorder treatment programs.
• Leadership experience overseeing operations, compliance, safety, accreditation, and quality of care.
• Experience serving economically and culturally diverse communities.

Preferred Qualifications

• Advanced knowledge of Medication-Assisted Treatment (MAT).
• Ability to identify operational challenges and develop long-term solutions.
• Excellent verbal and written communication skills.
• Sound leadership, integrity, and professional judgement.
• Effective decision-making and problem-solving abilities.
• Knowledge of ethical standards and regulatory compliance.
• Proficiency with basic computer applications and word processing software.

Physical Requirements and Working Conditions

• Fast-paced clinical environment with periods of increased activity.
• Exposure to patients with substance use disorders, mental health conditions, infectious diseases, and criminal justice involvement.
• Prolonged standing, bending, and stooping.
• Alternating between sitting and standing throughout the workday.
• Potential exposure to bloodborne pathogens.
• Use of appropriate personal protective equipment (PPE) when required.
• Frequent keyboarding and computer use.

Benefits

• Work-Life Balance: Flexible and predictable schedules, early in/early out hours, no nights and no Sundays, generous paid time off, and holidays off.
• Comprehensive Benefits: Medical, dental, and vision coverage, plus life insurance and disability protection, competitive discretionary 401(k) match.
• Recognition and Rewards: Competitive compensation, quarterly bonus potential, incentives for certifications or licenses.
• Employee Perks: Employee Assistance Program (EAP), self-care and wellness services, exclusive discounts on various services and entertainment options.
• Grow With Us: Role-based training programs, developmental opportunities, clinical supervision hours, certification support, career advancement pathways with our leveling program, tuition reimbursement.