Program Director

Job Summary

The Program Manager oversees the daily operations of a treatment program, including the direct supervision of the treatment center’s team members. This role ensures optimal performance in operations, staffing, training, compliance, and customer service.

Responsibilities

• Schedule patient admission, medication delivery, patient processing, chart preparation, and use of community resources.
• Address complaints and grievances promptly.
• Maintain high standards of the treatment center’s infrastructure.
• Handle urgent and emergent issues, even outside regular hours.
• Regularly report on and improve treatment program performance.
• Manage revenue collection and budgeted expenditures.
• Ensure schedule adherence and minimize overtime.
• Adhere to attendance standards and report work-related issues immediately.
• Lead and mentor team members to achieve annual goals and objectives.
• Enforce the agency’s Code of Ethics and Conduct.
• Execute and supervise comprehensive training programs.
• Cook up and supervise internal and external training and audits.
• Moderate weekly team and intervention meetings.
• Serve as the Corporate Compliance Officer.
• Ensure team members are properly educated, credentialed, and licensed.
• Manage hiring, termination, and unemployment claims with Human Resources.
• Manage time off requests, timekeeping, and payroll approvals.
• Ensure compliance with all regulatory and accrediting agency requirements and keep team members informed.

Qualifications

• Must have a Bachelors degree in the related Human services field.
• Must have 2-3 years of management experience.
• Any certifications or licensures related to the role is preferred.
• The ideal candidate is a technically competent leader with significant experience in the management of substance abuse treatment services across economically and culturally diverse communities.
• Management experience should include responsibility for operations, compliance, safety, accreditation, and quality of care.
• Must hold and maintain a valid driver’s license.

Physical Requirements And Working Conditions

• Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes.
• Vision adequate to read correspondence, computer screen, forms, etc.
• Be able to sit for long periods of time, some bending, stooping and stretching.
• Variable workload, periodic high stress and activity level.
• Interactions with patients who may be ill, have infectious diseases, have mental health diagnoses and/or are involved in the criminal justice system.
• Standard medical office conditions and environment.
• Keyboarding for long periods of time.

Why BHG?

• Work-Life Balance: Enjoy generous paid time off for vacation, holidays, and personal needs. Benefit from flexible schedules with early in/early out hours, no nights, and no Sundays, ensuring you have time for self-care and personal commitments.
• Investment in Your Growth: BHG prioritizes your development through role-based training and advancement opportunities. Grow with us as we nurture your career path.
• Comprehensive Benefits: Choose from three robust benefits programs, including health, life, vision, and dental insurance. Enjoy our tuition reimbursement program and competitive 401K match, along with medical, dental, vision care, life insurance, disability coverage, and vacation time.
• Recognition and Rewards: Experience competitive pay, quarterly bonuses, and incentives for completing certifications or licenses.
• Employee Perks: Access exclusive discounts on various services and entertainment options. Take advantage of our Employee Assistance Program and self-care series.