Program Director

Position Summary

The Program Director oversees assigned Beacon locations to ensure that company goals, budgets, and clinical effectiveness targets are met. They support Care Team Managers by ensuring adequate staffing and resources for high-quality care, and keep department heads informed of staffing, compliance, and operational concerns.

Responsibilities

• Ensure company goals, including budget and clinical effectiveness targets, are met.
• Consistently apply and deploy BSLS policies, procedures, and care practices.
• Review incident reports, submit them for approval, and ensure timely submission to regulatory agencies.
• Ensure work injury reports are entered accurately and in a timely manner if needed.
• Maintain accurate records and perform ongoing audits of Beacon location(s) operations.
• Communicate with regulatory agencies, assist the compliance department with corrective action plans, and manage Census, payroll costs, and EBITDA targets.
• Manage staffing needs, interview, place, and train Care Team Managers.
• Provide feedback on performance reviews and manage the DSP leveling program.
• Address personnel issues with HR, Compliance, and Executive Leadership.
• Support and supervise Care Team Managers to ensure adequate staffing and resources for high-quality care.
• Schedule and attend monthly staff meetings, coordinating agendas and ensuring documentation is filed.
• Ensure individual protection, personal care, and participation in skill-building activities.
• Assist with individual assessments, placement, transfers, and discharges.
• Keep department heads informed of staffing, compliance, and operational concerns; collaborate with leadership.
• Communicate with licensing consultants and external agencies to resolve issues.
• Lead responses to investigations and facilitate access to requested information.
• Assist the compliance department with responses, correspondence, and corrective action plans (CAPs).
• Manage new employee orientation and training compliance.
• Advocate for staff with training and tuition reimbursement processes.
• Plan, attend, and co-chair monthly staff meetings, coordinating agendas and ensuring documentation is filed.

Qualifications

• Bachelor’s degree in human service preferred.
• Minimum of two (2) years’ experience of previous management or supervisory experience in a residential care environment.
• Effective oral and written communication skills.
• Strong computer skills and proficiency in using office equipment including any BSLS systems.
• Attention to detail and ability to multitask.
• Valid driver’s license.
• Proficient in reading and writing the English language.
• Approved by state, federal, and government entities to work within BSLS programs.