Program Director

About Us

We are an award-winning independent creative solutions company that aspires to be the most culturally-influential company in the world. We help ambitious brands harness the power of culture to solve their biggest challenges. As a unique mix of experts in culture, technology, and storytelling, we are united by a passion to grow brands in ways that advertising alone can never do. We are an entrepreneurial business—not a traditional “ad agency.” That means we value resourcefulness and tenacity just as much as we value creativity and intelligence. We’re unapologetically ambitious!

UnitedMasters Inc. represents the creative solutions company, Translation, and the leading software and services platform for independent creators, UnitedMasters. UnitedMasters enables ownership, exposure, and new paths for financial return for independent creators, while Translation helps brands leverage the power of contemporary culture to achieve transformational growth. Combined, UnitedMasters, Inc. is the world’s leading marketplace for cultural capital, connecting independent artists and brands to realize a future in which all creators own their future. Backed by Alphabet, Andreessen Horowitz, and Apple, UnitedMasters, Inc. is reimagining how brands and artists come together to tell their stories, build profitable growth, and push culture forward.

Responsibilities

• Manage project intake across one of our retainer accounts or a set of project-based clients.
• Partner with Resource Management lead on team design and identification of flex talent needs.
• Own delivery health across an account, laddering to a retainer; lead internal program coordination at the account level.
• Own account/retainer-level scope tracking and SOW; manage staffing across the account team.
• Escalate capacity needs and scope shifts back to the GPD or Head of Operations for redesign as needed.
• Co-lead client strategy specifically for delivery; hold senior client relationships (director/VP) on operations, staff planning, and scoping.
• Partner with Business Leadership to create and manage success metrics for program delivery and overall account health.
• Co-lead large-scale program delivery with the GBD.
• Lead Sr. PMs, project-focused Managers, and Associates.
• Co-lead junior managers with Business Leadership to identify program-management capability.
• Model what great program management looks like and develop PMs of all levels.

Requirements

• 8–10 years of experience in a creative agency.
• Ability to solve talent allocation challenges; comes with solutions to conflicts and proactively seeks solutions from department leads/partners.
• Deep knowledge of 360° campaigns and the creative production process.
• Successful leadership of mid and junior team members.
• Willing to act as a player/coach: lead the team, manage program delivery processes, and help get work delivered at the highest level.
• Fluent in Google Suite, Slack as a PM Hub, Workforce, and Project Planning tools.

Skills

• Flexible with PM and delivery approach; considers business needs as well as the needs of the client and can design approach accordingly.
• Interface with clients related to operations, staff requirements, or delivery processes.
• Strong negotiation and conflict management skills.
• Leads with integrity and trust.
• Curious and eager to learn or roll out new ways of working.
• Demonstrates progression in level of responsibility within a professional project management environment.
• Outstanding planning, coordination, management, and communication skills.
• Experience with risk management, change management, and communications management.

Preferred Qualifications

• Independent agency or start-up experience.
• Utilizes AI solutions and creates workflows that lead to reduced administrative burden.

Pay

Hiring range: $135,000–$165,000. Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits, and other reward opportunities we provide (e.g., in some cases that may include bonus, stock options, 401k match). Individual pay rate decisions are based on qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. The range above is for the NY/CA; the salary range may be lower or higher in other locations based on our location-based strategy.