Program Director | Adult Residential Services

Job Summary & Deliverables

The Program Director oversees all aspects of one or more clinical programs to ensure high-quality clinical services, customer service, operational continuity, financial success, and regulatory compliance. The Director plans and executes program-specific strategic initiatives and projects in alignment with the organization's mission, strategic plan, and key performance indicators.

Essential Functions

• Supervises the delivery of clinical services and ensures that service, quality, licensing, and regulatory standards are met
• Led a team of directors and managers and ensures that staff understand program business plan and how each member of the team services to ensure fulfillment
• Ensures the development and delivery of evidence-based programming
• Develops Key Performance Indicators, monitors performance, and addresses deficiencies
• Maintains financial information to ensure performance within approved budget parameters
• Cultivates and maintains stakeholder relationships
• Maintains aggregate and individual productivity trends and ensures that documentation of care delivery is accurate, timely, and compliant
• Ensures staff competency with technology, documentation requirements, brand expectations, and other required knowledge and skills relative to program plan and KPIs
• Partners with Quality Assurance to support client experience initiatives and compliant resolution
• Partners with Human Resources to execute people initiatives to attract, retain, and develop talent. Supports training, culture, and diversity, equity, inclusion, and belonging initiatives. Supports the resolution of employee relations issues.
• Works with Quality Assurance, Executive Leadership, and external licensing agencies and payers to ensure service delivery quality and compliance, and to resolve issues
• Models professional behavior and builds a service-focused, accountable, and supportive team

Education

• Bachelor's degree in business, healthcare management, social work, or related field.

Experience

• Two years of program leadership experience

Preferred Qualifications

• Master's degree in business, healthcare management, social work, or related field
• Clinical license in state of practice (LCSW, CMHC, LMFT, LPC)