Program Director (6628)

About the Role

The Program Director will provide oversight and coordination of a continuum of care to ensure holistic, culturally competent services for LSF clients. This position acts as a liaison between all relevant stakeholders in the local system of care/service area. This non-direct care role ensures the effectiveness and quality of services through supportive program management, monitoring, data management, trend analysis and evaluation, training, and technical assistance.

Responsibilities

• Monitors the daily operation of assigned program functions.
• Supervises all assigned programs and staff under scope of responsibility.
• Assures assigned programs meet or exceed all licensing, quality assurance, and fiscal requirements promulgated by regulatory and compliance entities (e.g., Florida Department of Children & Families, Department of Health, Council on Accreditation).
• Ensures adequate staffing in assigned program areas; responsible for recruiting, hiring, training, and supervising staff.
• Conducts employee performance evaluations, prepares improvement plans, corrective action plans, and warning reports for non-compliance with policies or regulations.
• Develops and/or administers program budget, reviews monthly financials, and prepares corrective action when needed.
• Attends recommended meetings or conferences.
• Monitors case files monthly and employee goals to assure compliance with contract requirements.
• Reports regularly to the Regional Program Director on employee performance and development.
• Interprets data, analyzes results, and identifies trends or patterns; filters and cleans data by reviewing reports and performance indicators.
• Submits timely program reports reflecting statistical information and activity.
• Reviews, approves, and signs staff timesheets, expense reports, DPVs, PTOs, and vacation schedules.
• Assists leadership in writing grants/proposals, outreach, community development, and special projects.
• Conducts outreach, community networking, and development, including presentations to community agencies.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree in human services field is required; Master’s degree in social work or equivalent (education, psychology, sociology, or other relevant behavioral science) is preferred.
• 3-5 years of work experience in program management or a related field (refugee services, migrant service, child welfare administration, child protective services).
• Computer literate with working knowledge of Microsoft Windows (Word, Excel).
• Valid state driver’s license and ability to drive to facilitate program services as required by contractual agreement.
• Knowledge of community resources and ability to connect families to community services.
• Excellent clinical and crisis intervention skills.
• Excellent verbal and written communication skills.
• Critical assessment and analysis skills.
• Bilingual English/Spanish fluency may be required by some programs; preferred if not required.
• Must pass FBI and Child Abuse and Neglect Checks for every state resided in during the last five years.
• Able to travel to other counties specified in the contract as required.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to communicate effectively via phone, email, and in-person.
• Occasional standing, walking, and lifting up to 15 pounds (e.g., carrying program materials, event supplies).
• Ability to travel locally or regionally for program oversight, meetings, or events.
• Must be able to occasionally work extended hours or weekends during peak program periods or events.

Benefits

• Medical, Dental, and Vision coverage.
• Telehealth (24/7 online access to doctors).
• Employee Assistance Program (EAP).
• Employer-paid life insurance (1X salary).
• 13 paid holidays + 1 floating holiday.
• Generous PTO policy (starting at 16 working days a year).
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement.
• Tuition reimbursement.