Program Design Analyst

PRIMARY PURPOSE

To coordinate new and/or renewal business pricing process and identify program trends impacting pricing; to provide support to operational directors, program and office managers in development of program pricing and design; to provide support for program implementations and department initiatives; and to review contracts and provide billing instructions to billing group.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Designs and prices new clients and prospective new business/rounding opportunities as assigned.
• Affords assistance in the design and pricing of client renewals; supports operations in renewal development.
• Works closely with other departments as appropriate; communicates often with program managers, operations manager, managing departments and legal department.
• Affords assistance in program implementations.
• Generates ad hoc reporting and analysis as requested by management.
• Compiles and analyzes financial data and makes recommendations for improved data capturing and analytics.
• Affords assistance in evaluation, development and enhancement of various pricing models.
• Provides superior customer service and support to business/management strategies.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS

• Education & Licensing: Bachelor's degree or equivalent preferred. Major in business field preferred.
• Experience: Six (6) years of financial analysis experience or equivalent combination of education and experience required with claims management experience preferred.

SKILLS & KNOWLEDGE

• Knowledge: Knowledge of claims management in workers' compensation, liability and disability business lines.
• Skills: Excellent oral and written communication, including presentation skills; PC literate, including Microsoft Office products; Advanced Microsoft Excel knowledge; Strong analytical and interpretive skills; Strong organizational skills; Good interpersonal skills; Ability to work under pressure in deadline intensive environment; Ability to multi-task and prioritize; Ability to work in a team environment; Ability to meet or exceed Performance Competencies.

WORK ENVIRONMENT

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision and talking.