Program Delivery Principal

About the role

The Consumer Product Enablement & Solutions team ensures Humana's Insurance products remain competitive, compliant, and aligned with consumer needs. Team members work closely with leaders across the enterprise, supporting timely regulatory filings and partnering with key business units to oversee strategic direction for all Insurance products. This Principal role provides program management expertise, guiding process improvement and technology adoption, while fostering cross-functional collaboration to advance Humana's long-term product strategy.

Responsibilities

• Lead the strategic planning, prioritization, and execution of product delivery initiatives, ensuring alignment with business objectives, operational priorities, and organizational goals
• Provide oversight of a portfolio of cross-functional programs, establishing governance, accountability, and execution standards that drive successful outcomes
• Partner with leadership to define delivery roadmaps, resolve escalated issues, and ensure successful execution of high-impact initiatives
• Develop and execute operational excellence strategies that improve efficiency, scalability, delivery, and organizational effectiveness across Consumer Product Enablement & Solutions
• Lead transformation initiatives that modernize processes, operating models, and delivery capabilities while driving measurable business results
• Identify and implement opportunities to streamline workflows, eliminate operational inefficiencies, and standardize practices across teams
• Foster a culture of continuous improvement by leveraging data, performance insights, industry best practices, and lessons learned
• Establish and monitor key performance indicators, operational metrics, and program health measures to assess performance and support data-driven decision-making
• Provide strategic oversight of reporting, dashboards, and business reviews, ensuring leadership visibility into progress, risks, outcomes, and opportunities
• Lead the development and deployment of tools, methodologies, training, and best practices that strengthen program delivery capabilities and operational maturity
• Serve as a trusted advisor to senior leadership, providing strategic recommendations on delivery priorities, operational performance, transformation opportunities, and risk mitigation
• Build and maintain strong partnerships across Finance, Procurement, Operations, Technology, and other key stakeholder groups to drive alignment and achieve business objectives
• Influence decisions and organizational priorities by effectively communicating business impacts, dependencies, risks, and opportunities
• Represent the function in leadership discussions, providing insights and recommendations that support strategic planning, investment decisions, and organizational change

Required qualifications

• Bachelor's Degree with outstanding academic credentials
• 7+ years of full-time work experience in consulting, corporate/business unit strategy, or program/project management
• Strong problem-solving skills with demonstrated ability to perform complex quantitative and qualitative analysis
• Excellent verbal and written communication skills
• Ability to quickly build and maintain trust with business leaders
• Highly collaborative, flexible, and team-oriented working style
• Strong commitment to personal and professional growth

Preferred qualifications

• MBA
• Managed care and/or healthcare services work experience
• 2-4+ years of experience with payer organizations
• 2-4+ years of experience in the Medicare market

Work location requirements

• Minimum internet download speed of 25 Mbps and upload speed of 10 Mbps; wireless, wired cable, or DSL connection suggested
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• Occasional travel to Humana's offices for training or meetings may be required

Pay

$166,700 - $229,200 per year, plus eligibility for a bonus incentive plan based upon company and/or individual performance.

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off, company and personal holidays, paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance