Program Delivery Manager

PenFed is hiring a hybrid Program Delivery Manager at our Tysons, Virginia location. This role supports the delivery of Collections and Member Management system releases and production support within Decision Management Execution (DME).

Responsibilities

• Leverage technical experience and business knowledge to deliver consumer banking Collections and Member Management features supporting business objectives.
• Develop and document business process/workflows, requirements, and user stories for the agile development process.
• Collaborate with the DME testing function to ensure full-coverage and understanding of testing needs, including integration, system, and functional testing.
• Support production release delivery:
  • Understand and document requirements in collaboration with the product team.
  • Support functional, system, and integration testing, including coordination of test data and troubleshooting as an intermediary between testing and development teams.
  • Coordinate User Acceptance Testing with program stakeholders, identifying and facilitating resolution of defects found during UAT.
  • Assist with Risk and Controls testing and documentation as needed.
• Contribute to the Production Support function:
  • Manage the DME production support queue.
  • Perform initial triage of ITSM tickets, creating defects and following up until resolution.
  • Assist with production incidents and return to business-as-usual, including on-call scheduling.
• Lead Loan Origination platform operational activities, including rate changes, server upgrades, certificate renewals, and other administrator activities as assigned.
• Build and maintain strong relationships with internal and external partners, including Technology, Compliance, User Experience, Call Center Operations, and Branch stakeholders.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field is required; Master’s degree preferred.
• Minimum of five years of experience in technical project management and delivery in application development/management and production support.
• Minimum of five years of experience in the financial services industry.
• Knowledge of consumer banking products is preferred.
• Knowledge of Loan Origination Systems (LOS) is preferred; experience with FICO LOS is highly recommended.
• Familiarity with consumer banking product regulatory requirements is preferred.
• Ability to manage multiple deadlines in a fast-paced environment.
• Excels at working in a cross-functional team with an inclination to take initiative.
• Excellent verbal and written communication skills with internal and external customers.
• Experience using AI tools is preferred.

Work Environment

The role is primarily based in an indoor office setting with moderate noise. Ability to travel to various worksites and be on call may be required.

Pay

The anticipated starting salary range for this role is $69,000.00 - $133,792.00. This position is eligible for organizational and individual performance-based annual bonuses, subject to board discretion and approval.

Benefits

• Comprehensive health, dental, and vision plans.
• Paid time off and family-friendly benefits, including paid parental leave and care support.
• Fitness center access.
• Financial wellness support, including 401(k) match, employee loan discounts, and fully paid life and disability coverage.
• Education assistance for professional growth.
• Community involvement and volunteer opportunities.