Program Coordinator – Youth Crisis Stabilization

About The Program

A two-bed, 245D-licensed residential crisis stabilization home serving youth on DD or CADI waivers. Short-term by design — the county length-of-stay target is 90 days, and transition planning starts at intake.

• Referrals come through the Metro Crisis Coordination Program (MCCP) for the seven-county metro region
• Acuity-based staffing from 1:1 to 3:1, with 24/7 awake coverage
• Located in Anoka or Ramsey County (site being finalized)

Who You'll Serve

The young people referred here are in real crisis — losing a placement, boarding in a hospital, or at risk of commitment. Presentations commonly include physical and verbal aggression, self-harm and suicide risk, elopement, and property destruction. Many carry trauma histories and co-occurring diagnoses. They are also kids who need meals cooked, rides to school, someone to notice when a medication isn't working, and an adult who stays calm.

How This Differs From a Standard Program Coordinator Role

• Intake moves fast — you'll set up medication systems, documentation, and daily structure for a new arrival on short notice
• Baseline behavioral data matters enormously, because the behavior support plan gets updated every two weeks based on what you and your team record
• Discharge is the goal, not a disruption — you'll help prepare the receiving provider so what worked here keeps working there
• Acuity is higher and staffing is denser, so your coaching of newer staff happens in real time, on shift

Responsibilities

Direct care and program implementation

• Provide direct care and support based on each person's Support Plan and Support Plan Addendum
• Support daily cares, ADLs, medical needs, and mental health supports
• Implement person-centered programming in alignment with the Support Plan Addendum and Individual Abuse Prevention Plan
• Assist in developing goals, monitoring progress, and collecting program data
• Complete and distribute progress reports
• Participate in interdisciplinary team (IDT) meetings and contribute to care planning and transition coordination
• Handle meal planning, grocery shopping, and household supplies, ensuring three nutritious meals daily per licensing standards
• Oversee site cleanliness and make sure assigned cleaning tasks are completed each shift

Health needs and medication management

• Oversee healthcare coordination, including medication orders, inventory, and Medication Administration Review with the Registered Nurse
• Track medical appointments, update records in Therap E-MAR via the Pharmacy Message interface, and document after-visit summaries accurately
• Review Medication Administration Records regularly, resolving gaps and missing entries
• Coordinate medication reconciliation at intake and prepare medication documentation for discharge
• Escalate discrepancies to the nurse and Program Manager promptly

Team support and training

• Train new staff and coach the team on care plans, ADLs, and active treatment plans
• Maintain house and client binders to agency and licensing standards
• Work with centralized scheduling to ensure adequate coverage
• Help facilitate regular staff meetings

Compliance and documentation

• Ensure compliance with licensing standards, including quarterly fire and weather drills
• Document program data and daily logs accurately and on time
• Review data to confirm each shift has the correct number of entries for the program and staffing ratio
• Follow up with staff on behavioral incidents and safety concerns, ensuring proper documentation and reporting
• Complete quality improvement tools and attendance records

House budget

• Allocate Divvy transactions correctly and maintain accurate records
• Upload receipts, verify purchases, and follow budgeting guidelines and authorized-use policies

Qualifications

• A minimum of 50 hours of education and training related to human services and disabilities
• Experience supporting a vulnerable population in a healthcare oversight capacity
• Leadership experience and/or training in disability services
• Ability to collaborate with a team on healthcare needs, care plan management, and IDT coordination
• Proficiency with electronic documentation; experience with Therap, Google Workspace, or similar systems
• Must pass a Department of Human Services background study and maintain qualified status
• Current valid driver's license and insurance as required by state law

Preferred

• Experience supporting minors or adolescents in a residential setting
• Experience in crisis, behavioral health, or high-acuity residential programs
• Familiarity with 245D standards, the Positive Support Rule, and behavior support plan implementation
• Experience with Therap E-MAR and pharmacy interfaces
• Experience opening or standing up a new program

Support

• Program Manager on site who owns intake decisions, behavior support planning, and crisis response direction
• Clinical Director for case consultation and incident debriefing
• Internal nursing for medication oversight and individualized health training plans
• In-house CPI-certified instructors — staff receive an 11-hour CPI course plus trauma-informed and DBT-informed skills training, well beyond 245D minimums
• Centralized recruiting and scheduling — we intentionally over-hire so acuity spikes don't become staffing emergencies

Physical Requirements

• Stand or walk for up to 8 hours per shift
• Support individuals with mobility needs, including transfers
• Lift and move up to 50 lbs infrequently
• Bend, kneel, reach, and climb stairs occasionally
• Implement approved physical interventions when necessary and maintain a safe environment during behavioral incidents

Schedule

Full-time, non-exempt. Five in-ratio direct care shifts per week, including a weekend rotation and participation in the on-call rotation. Openness to morning, evening, or overnight shifts as program needs require.

Pay

$30/hour

Benefits

• Individual Coverage Health Reimbursement Arrangement (ICHRA) for healthcare; some ICHRA-compatible plans allow HSA and/or FSA contributions
• Dental and vision insurance through Mutual of Omaha
• 401(k) with 3.5% company match
• Paid time off and paid holidays
• Employee Assistance Program
• Ongoing professional development, including CPI certification
• Employee recognition programs and team-building events

About BrightPath

BrightPath was established to enable the freedom to pursue joy by providing quality residential services for individuals with disabilities. We emphasize the benefit of self-determination so that each person has maximum opportunities to exercise choices that guide them on the path to maximum independence — embracing, supporting, and honoring each person's individuality in a setting integrated in the community.