Program Coordinator - The Lirio

About the role

The Program Coordinator (PC) provides programmatic and clinical leadership for the Lirio supportive congregate housing program. The role balances clinical oversight, staff supervision, quality assurance, and operational coordination in alignment with Housing Works’ mission, values, and applicable funder requirements.

Responsibilities

• Provide leadership and oversight of all programmatic and clinical operations to ensure compliance with applicable funder regulations, agency policies, and best practices in supportive housing.
• Supervision: Provide documented weekly supervision and professional development to direct reports, Housing Case Managers, and related program staff.
• Compliance: 100% of assessments, reassessments, and service plans reviewed and approved within the first 30 days of the residents’ occupancy, with updates completed in accordance with funder requirements.
• Client Rent Responsibilities: Review all monthly rent reports within five (5) business days, complete and document follow-up for 100% of missed rent cases and initiate a multidisciplinary case conference for residents with three (3) consecutive months of unpaid rent.
• Other functions that may be required with this position include: Provide leadership in crisis intervention and direct resident support as needed, especially around promoting housing stability and safety. Represent the program at interdisciplinary meetings, treatment planning sessions, and related events. Ensure timely completion of resident assessments and service plans within 30 days of admission, with updates completed in accordance with funder requirements. Facilitate monthly community meetings and support an active Resident Advisory Board. Complete required internal activity forms and maintain accurate resident records for admissions, income updates, and discharges. Support recruitment of staff, including interviewing, making hiring recommendations, and identifying training needs to implement capacity building initiatives. Provide structure and accountability in alignment with agency policies and procedures, including the Residential Code of Conduct. Conduct weekly documented supervision and provide ongoing support to applicable program staff. Review and approve resident assessments, service plans, case conference documentation, and progress notes to ensure quality, accuracy, resident-centered engagement, and compliance. Coach staff in harm reduction, trauma-informed care, professional boundaries, motivational interviewing, and crisis intervention. Review monthly rent rolls and collaborate with residents and staff to address arrears and housing stability concerns. Conduct internal audits of resident charts to ensure accuracy and compliance with applicable funder and agency requirements. Ensure accurate and timely data entry into all required electronic case management and reporting systems, maintaining complete and compliant records for admissions, income changes, service plans, inspections, and discharges in alignment with applicable funder data quality standards. Develop recreational and community-centric activities and events to support the residents in the program. Foster a safe, equitable, and inclusive program environment in partnership with agency leadership. Actively participate in advocacy and direct actions aligned with Housing Works’ mission to end homelessness and HIV/AIDS.

Requirements

• Licensed Master Social Worker (LMSW), Licensed Mental Health Counselor (LMHC), or equivalent degree.
• Background working with people who have experienced homelessness strongly preferred.
• Clinical Judgment: Demonstrates strong ability to review and provide constructive feedback on case manager documentation and resident engagement, ensuring best practices are followed in home visits, assessments, service plans, progress notes, and case conferences.
• Supervision & Staff Development: Provides supportive, yet directive, supervision, coaching staff in harm reduction, trauma-informed care, motivational interviewing, addressing Activities of Daily Living (ADLs), and crisis intervention.
• Technology & Evaluation Skills: Proficient in Microsoft Office with demonstrated ability to write, assess, and evaluate program performance and staff effectiveness.
• Regulatory & Compliance Knowledge: Maintains a thorough understanding of HUD supportive housing requirements, documentation standards, and quality assurance protocols.
• Crisis Response: Guides staff in de-escalating resident crises while ensuring safety, stability, and resident well-being.
• Training & Capacity Building: Identifies staff development needs and implements strategies to strengthen skills and professional growth.
• Dependability & Flexibility: Demonstrates reliability and adaptability in responding to program priorities and changing resident needs.
• Organization & Time Management: Effectively prioritizes responsibilities, meets deadlines, and manages multiple tasks in a fast-paced environment.
• Communication & Documentation: Communicates clearly and professionally in both written and verbal formats for staff supervision, compliance reporting, and stakeholder engagement.
• Collaboration & Problem-Solving: Works cooperatively across departments (QA, Finance, Housing Leadership) and with external partners to address program and resident needs.
• Cultural Competency: Demonstrates awareness, sensitivity, and respect for the diverse cultural backgrounds of residents and staff, integrating these perspectives into service delivery and supervision.
• Equity & Resident-Centered Practice: Promotes inclusion, equity, and empowerment through resident-centered approaches and culturally responsive care.
• Advocacy & Community Engagement: Actively supports Housing Works’ advocacy initiatives, contributing to the agency’s mission to end homelessness and HIV/AIDS.
• Technology Proficiency: Skilled in Microsoft Office and other case management systems to support program operations and compliance.
• Language Skills: Bilingual proficiency in Spanish strongly preferred.
• Substance Use and Mental Health: Ability to engage residents with substance use and mental health challenges in a way that builds trust, promotes stability, and supports individualized goals. Ability to engage residents in their homes when hoarding behaviors and ADL challenges are present, balancing safety requirements with dignity, autonomy, and trust-building.