Program Coordinator - The Lirio
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them.
We have Compensation Range: $80,000 - $92,000 yearly commensurate with experience. That's pay info. Should we include Pay section? The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state compensation range. So we can include Pay section. However we must avoid filler like "commensurate with experience" which is placeholder? It says "commensurate with experience" is considered filler? The instruction: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). So if we include Pay section, we must not have filler text like "commensurate with experience". But we can include the range itself. The phrase "commensurate with experience" is filler; we should perhaps omit that phrase, just give the range. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. The compensation range is substantive; "commensurate with experience" is not substantive? It's a qualifier but maybe considered filler. Safer to include just the range: "$80,000 - $92,000 yearly". We can drop "commensurate with experience". That preserves substantive info (the range). The phrase is not needed.
Benefits: we have details: three comprehensive healthcare plans, Housing Works covers most, staff accrues PTO immediately up to 30 days first year, educational benefit for tuition loan reimbursement, tuition costs, textbooks. That's substantive. So Benefits section.
Schedule: Not mentioned explicitly. There's mention: "The Program Coordinator position is one which requires the staff person to be present in the program site 100% of the time." That's about schedule (full-time onsite). Could be considered schedule info. But we should not create Schedule section unless posting actually states them. It does state that the staff person must be present 100% of the time. That's a schedule requirement (full-time onsite). Could include Schedule section with that detail. However we need to avoid filler. The statement is substantive. So we can include Schedule section with that sentence.
But we also have "Occasionally expected to de-escalate tense, even hostile, client situations." That's more responsibilities. "Able to travel throughout New York City, including regular use of public transportation." That's also responsibilities or requirements.
We need to avoid duplication. Also need to remove EEO, legal, scam warning, etc.
We need to structure sections: About the role (Overview), Responsibilities, Requirements, Qualifications? The posting has Overview paragraph, then Responsibilities (with Primary, Secondary, etc), then Requirements (list). There's also "Qualifications" not separate; but Requirements includes many items that could be considered qualifications/skills. We could combine Requirements and Skills? But we should follow instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only if there is real specific content.
We have Overview paragraph: "Overview:The Program Coordinator (PC) provides programmatic and clinical leadership..." That's About the role.
Responsibilities: big list.
Requirements: list of items like Licensed Master Social Worker etc.
Qualifications: maybe same as Requirements? Could treat Requirements as qualifications. But we have both Requirements and maybe Skills? The list includes many skill items like Clinical Judgment, Supervision & Staff Development, Technology & Evaluation Skills, etc. Those could be considered Skills. However the instruction says we can have Skills section. But we must not create thin sections. Perhaps better to have Requirements section that includes both licensure and skill items. Or split into Requirements (licensure, experience) and Skills (competencies). Let's see if we can meaningfully split.
The Requirements block starts with "Licensed Master Social Worker (LMSW), Licensed Mental Health Counselor (LMHC), or equivalent degree." then "Background working with people who have experienced homelessness strongly preferred." Then a bunch of bullet-like items: Clinical Judgment, Supervision & Staff Development, Technology & Evaluation Skills, Regulatory & Compliance Knowledge, Crisis Response, Training & Capacity Building, Dependability & Flexibility, Organization & Time Management, Communication & Documentation, Collaboration & Problem-Solving, Cultural Competency, Equity & Resident-Centered Practice, Advocacy & Community Engagement, Technology Proficiency, Language Skills, Substance Use and Mental Health, Engagement. Those are skills/competencies.
Thus we could have Requirements section for licensure/degree/experience, and Skills section for the competencies. That seems reasonable.
We also have "The Program Coordinator position is one which requires the staff person to be present in the program site 100% of the time." That's schedule.
Also "Occasionally expected to de-escalate tense, even hostile, client situations." and "Able to travel throughout New York City, including regular use of public transportation." Could be responsibilities or requirements. We'll place them under Responsibilities maybe.
We need to avoid duplication: The responsibilities list already includes many items like "Provide leadership and oversight...", "Supervision:", "Compliance:", etc. We'll keep those.
We need to format lists with
- . For prose, use
.
We must not include headings with empty/filler content.
We must output only HTML fragment, no /, no markdown.
Let's draft:
About the role
The Program Coordinator (PC) provides programmatic and clinical leadership for the Lirio supportive congregate housing program. The PC is responsible for ensuring regulatory compliance, supervising case management staff, maintaining high-quality resident-centered services, and supporting housing stability outcomes. The role balances clinical oversight, staff supervision, quality assurance, and operational coordination in alignment with Housing Works’ mission, values, and applicable funder requirements.
Responsibilities
- Provide leadership and oversight of all programmatic and clinical operations to ensure compliance with applicable funder regulations, agency policies, and best practices in supportive housing.
- Provide documented weekly supervision and professional development to direct reports, Housing Case Managers, and related program staff.
- Review 100% of assessments, reassessments, and service plans within the first 30 days of residents’ occupancy, with updates completed per funder requirements.
- Review all monthly rent reports within five (5) business days, complete and document follow-up for 100% of missed rent cases, and initiate a multidisciplinary case conference for residents with three (3) consecutive months of unpaid rent.
- Provide leadership in crisis intervention and direct resident support as needed, especially around promoting housing stability and safety.
- Represent the program at interdisciplinary meetings, treatment planning sessions, and related events.
- Ensure timely completion of resident assessments and service plans within 30 days of admission, with updates per funder requirements.
- Facilitate monthly community meetings and support an active Resident Advisory Board.
- Complete required internal activity forms and maintain accurate resident records for admissions, income updates, and discharges.
- Support recruitment of staff, including interviewing, making hiring recommendations, and identifying training needs to implement capacity building initiatives.
- Provide structure and accountability in alignment with agency policies and procedures, including the Residential Code of Conduct.
- Conduct weekly documented supervision and provide ongoing support to applicable program staff.
- Review and approve resident assessments, service plans, case conference documentation, and progress notes to ensure quality, accuracy, resident-centered engagement, and compliance.
- Coach staff in harm reduction, trauma-informed care, professional boundaries, motivational interviewing, and crisis intervention.
- Review monthly rent rolls and collaborate with residents and staff to address arrears and housing stability concerns.
- Conduct internal audits of resident charts to ensure accuracy and compliance with applicable funder and agency requirements.
- Ensure accurate and timely data entry into all required electronic case management and reporting systems, maintaining complete and compliant records for admissions, income changes, service plans, inspections, and discharges per funder data quality standards.
- Develop recreational and community-centric activities and events to support residents in the program.
- Foster a safe, equitable, and inclusive program environment in partnership with agency leadership.
- Actively participate in advocacy and direct actions aligned with Housing Works’ mission to end homelessness and HIV/AIDS.
- Perform other related duties as assigned.
- Occasionally expected to de-escalate tense, even hostile, client situations.
- Able to travel throughout New York City, including regular use of public transportation.
Requirements
- Licensed Master Social Worker (LMSW), Licensed Mental Health Counselor (LMHC), or equivalent degree.
- Background working with people who have experienced homelessness strongly preferred.
Skills
- Clinical Judgment: Demonstrates strong ability to review and provide constructive feedback on case manager documentation and resident engagement, ensuring best practices are followed in home visits, assessments, service plans, progress notes, and case conferences.
- Supervision & Staff Development: Provides supportive, yet directive, supervision, coaching staff in harm reduction, trauma-informed care, motivational interviewing, addressing Activities of Daily Living (ADLs), and crisis intervention.
- Technology & Evaluation Skills: Proficient in Microsoft Office with demonstrated ability to write, assess, and evaluate program performance and staff effectiveness.
- Regulatory & Compliance Knowledge: Maintains a thorough understanding of HUD supportive housing requirements, documentation standards, and quality assurance protocols.
- Crisis Response: Guides staff in de-escalating resident crises while ensuring safety, stability, and resident well-being.
- Training & Capacity Building: Identifies staff development needs and implements strategies to strengthen skills and professional growth.
- Dependability & Flexibility: Demonstrates reliability and adaptability in responding to program priorities and changing resident needs.
- Organization & Time Management: Effectively prioritizes responsibilities, meets deadlines, and manages multiple tasks in a fast-paced environment.
- Communication & Documentation: Communicates clearly and professionally in both written and verbal formats for staff supervision, compliance reporting, and stakeholder engagement.
- Collaboration & Problem-Solving: Works cooperatively across departments (QA, Finance, Housing Leadership) and with external partners to address program and resident needs.
- Cultural Competency: Demonstrates awareness, sensitivity, and respect for the diverse cultural backgrounds of residents and staff, integrating these perspectives into service delivery and supervision.
- Equity & Resident-Centered Practice: Promotes inclusion, equity, and empowerment through resident-centered approaches and culturally responsive care.
- Advocacy & Community Engagement: Actively supports Housing Works’ advocacy initiatives, contributing to the agency’s mission to end homelessness and HIV/AIDS.
- Technology Proficiency: Skilled in Microsoft Office and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them. We have Compensation Range: $80,000 - $92,000 yearly commensurate with experience. That's pay info. Should we include Pay section? The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state compensation range. So we can include Pay section. However we must avoid filler like "commensurate with experience" which is placeholder? It says "commensurate with experience" is considered filler? The instruction: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). So if we include Pay section, we must not have filler text like "commensurate with experience". But we can include the range itself. The phrase "commensurate with experience" is filler; we should perhaps omit that phrase, just give the range. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. The compensation range is substantive; "commensurate with experience" is not substantive? It's a qualifier but maybe considered filler. Safer to include just the range: "$80,000 - $92,000 yearly". We can drop "commensurate with experience". That preserves substantive info (the range). The phrase is not needed. Benefits: we have details: three comprehensive healthcare plans, Housing Works covers most, staff accrues PTO immediately up to 30 days first year, educational benefit for tuition loan reimbursement, tuition costs, textbooks. That's substantive. So Benefits section. Schedule: Not mentioned explicitly. There's mention: "The Program Coordinator position is one which requires the staff person to be present in the program site 100% of the time." That's about schedule (full-time onsite). Could be considered schedule info. But we should not create Schedule section unless posting actually states them. It does state that the staff person must be present 100% of the time. That's a schedule requirement (full-time onsite). Could include Schedule section with that detail. However we need to avoid filler. The statement is substantive. So we can include Schedule section with that sentence. But we also have "Occasionally expected to de-escalate tense, even hostile, client situations." That's more responsibilities. "Able to travel throughout New York City, including regular use of public transportation." That's also responsibilities or requirements. We need to avoid duplication. Also need to remove EEO, legal, scam warning, etc. We need to structure sections: About the role (Overview), Responsibilities, Requirements, Qualifications? The posting has Overview paragraph, then Responsibilities (with Primary, Secondary, etc), then Requirements (list). There's also "Qualifications" not separate; but Requirements includes many items that could be considered qualifications/skills. We could combine Requirements and Skills? But we should follow instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only if there is real specific content. We have Overview paragraph: "Overview:The Program Coordinator (PC) provides programmatic and clinical leadership..." That's About the role. Responsibilities: big list. Requirements: list of items like Licensed Master Social Worker etc. Qualifications: maybe same as Requirements? Could treat Requirements as qualifications. But we have both Requirements and maybe Skills? The list includes many skill items like Clinical Judgment, Supervision & Staff Development, Technology & Evaluation Skills, etc. Those could be considered Skills. However the instruction says we can have Skills section. But we must not create thin sections. Perhaps better to have Requirements section that includes both licensure and skill items. Or split into Requirements (licensure, experience) and Skills (competencies). Let's see if we can meaningfully split. The Requirements block starts with "Licensed Master Social Worker (LMSW), Licensed Mental Health Counselor (LMHC), or equivalent degree." then "Background working with people who have experienced homelessness strongly preferred." Then a bunch of bullet-like items: Clinical Judgment, Supervision & Staff Development, Technology & Evaluation Skills, Regulatory & Compliance Knowledge, Crisis Response, Training & Capacity Building, Dependability & Flexibility, Organization & Time Management, Communication & Documentation, Collaboration & Problem-Solving, Cultural Competency, Equity & Resident-Centered Practice, Advocacy & Community Engagement, Technology Proficiency, Language Skills, Substance Use and Mental Health, Engagement. Those are skills/competencies. Thus we could have Requirements section for licensure/degree/experience, and Skills section for the competencies. That seems reasonable. We also have "The Program Coordinator position is one which requires the staff person to be present in the program site 100% of the time." That's schedule. Also "Occasionally expected to de-escalate tense, even hostile, client situations." and "Able to travel throughout New York City, including regular use of public transportation." Could be responsibilities or requirements. We'll place them under Responsibilities maybe. We need to avoid duplication: The responsibilities list already includes many items like "Provide leadership and oversight...", "Supervision:", "Compliance:", etc. We'll keep those. We need to format lists with
- . For prose, use
. We must not include headings with empty/filler content. We must output only HTML fragment, no /, no markdown. Let's draft:
About the role
The Program Coordinator (PC) provides programmatic and clinical leadership for the Lirio supportive congregate housing program. The PC is responsible for ensuring regulatory compliance, supervising case management staff, maintaining high-quality resident-centered services, and supporting housing stability outcomes. The role balances clinical oversight, staff supervision, quality assurance, and operational coordination in alignment with Housing Works’ mission, values, and applicable funder requirements.
Responsibilities
- Provide leadership and oversight of all programmatic and clinical operations to ensure compliance with applicable funder regulations, agency policies, and best practices in supportive housing.
- Provide documented weekly supervision and professional development to direct reports, Housing Case Managers, and related program staff.
- Review 100% of assessments, reassessments, and service plans within the first 30 days of residents’ occupancy, with updates completed per funder requirements.
- Review all monthly rent reports within five (5) business days, complete and document follow-up for 100% of missed rent cases, and initiate a multidisciplinary case conference for residents with three (3) consecutive months of unpaid rent.
- Provide leadership in crisis intervention and direct resident support as needed, especially around promoting housing stability and safety.
- Represent the program at interdisciplinary meetings, treatment planning sessions, and related events.
- Ensure timely completion of resident assessments and service plans within 30 days of admission, with updates per funder requirements.
- Facilitate monthly community meetings and support an active Resident Advisory Board.
- Complete required internal activity forms and maintain accurate resident records for admissions, income updates, and discharges.
- Support recruitment of staff, including interviewing, making hiring recommendations, and identifying training needs to implement capacity building initiatives.
- Provide structure and accountability in alignment with agency policies and procedures, including the Residential Code of Conduct.
- Conduct weekly documented supervision and provide ongoing support to applicable program staff.
- Review and approve resident assessments, service plans, case conference documentation, and progress notes to ensure quality, accuracy, resident-centered engagement, and compliance.
- Coach staff in harm reduction, trauma-informed care, professional boundaries, motivational interviewing, and crisis intervention.
- Review monthly rent rolls and collaborate with residents and staff to address arrears and housing stability concerns.
- Conduct internal audits of resident charts to ensure accuracy and compliance with applicable funder and agency requirements.
- Ensure accurate and timely data entry into all required electronic case management and reporting systems, maintaining complete and compliant records for admissions, income changes, service plans, inspections, and discharges per funder data quality standards.
- Develop recreational and community-centric activities and events to support residents in the program.
- Foster a safe, equitable, and inclusive program environment in partnership with agency leadership.
- Actively participate in advocacy and direct actions aligned with Housing Works’ mission to end homelessness and HIV/AIDS.
- Perform other related duties as assigned.
- Occasionally expected to de-escalate tense, even hostile, client situations.
- Able to travel throughout New York City, including regular use of public transportation.
Requirements
- Licensed Master Social Worker (LMSW), Licensed Mental Health Counselor (LMHC), or equivalent degree.
- Background working with people who have experienced homelessness strongly preferred.
Skills
- Clinical Judgment: Demonstrates strong ability to review and provide constructive feedback on case manager documentation and resident engagement, ensuring best practices are followed in home visits, assessments, service plans, progress notes, and case conferences.
- Supervision & Staff Development: Provides supportive, yet directive, supervision, coaching staff in harm reduction, trauma-informed care, motivational interviewing, addressing Activities of Daily Living (ADLs), and crisis intervention.
- Technology & Evaluation Skills: Proficient in Microsoft Office with demonstrated ability to write, assess, and evaluate program performance and staff effectiveness.
- Regulatory & Compliance Knowledge: Maintains a thorough understanding of HUD supportive housing requirements, documentation standards, and quality assurance protocols.
- Crisis Response: Guides staff in de-escalating resident crises while ensuring safety, stability, and resident well-being.
- Training & Capacity Building: Identifies staff development needs and implements strategies to strengthen skills and professional growth.
- Dependability & Flexibility: Demonstrates reliability and adaptability in responding to program priorities and changing resident needs.
- Organization & Time Management: Effectively prioritizes responsibilities, meets deadlines, and manages multiple tasks in a fast-paced environment.
- Communication & Documentation: Communicates clearly and professionally in both written and verbal formats for staff supervision, compliance reporting, and stakeholder engagement.
- Collaboration & Problem-Solving: Works cooperatively across departments (QA, Finance, Housing Leadership) and with external partners to address program and resident needs.
- Cultural Competency: Demonstrates awareness, sensitivity, and respect for the diverse cultural backgrounds of residents and staff, integrating these perspectives into service delivery and supervision.
- Equity & Resident-Centered Practice: Promotes inclusion, equity, and empowerment through resident-centered approaches and culturally responsive care.
- Advocacy & Community Engagement: Actively supports Housing Works’ advocacy initiatives, contributing to the agency’s mission to end homelessness and HIV/AIDS.
- Technology Proficiency: Skilled in Microsoft Office and