Program Coordinator: Meals On Wheels

Essential Duties And Responsibilities

• Ensures that the senior's voice is heard, and the senior's ideas play a prominent role in programming.
• Establishes trusting relations with coworkers, peers and program participants.
• Actively works cooperatively and collaborates with members of the team to serve program participants in a comprehensive, effective and caring way.
• Provides, updates, and maintains intake services, annual reassessments, and ongoing referral assistance.
• Answer incoming calls from clients regarding available services, program information, and assist with navigating eligibility and enrollment processes.
• Covers for program volunteers including recruitment, selection, training, supervision, and recognition.
• Connect clients to community resources and services.
• Maintains and ensures confidentiality of all program participant information.
• Initiates queries on customer concerns and forwards to appropriate management.
• Occasionally fill in on client routes, if needed, to maintain service continuity and ensure client needs are met.
• Communicate effectively with team members to ensure accuracy, efficiency, and cohesion in all aspects of client support and engagement initiatives.
• Utilize your ability to research and provide meaningful resources to the Clients, such as identifying relevant community resources, educational materials, or support services.
• Attends and participate in staff meetings, trainings, and seminars.
• Performs all other duties as assigned.

Working Conditions And Physical Requirements

• Deliver meals to clients as needed and may need to lift up to 25 lbs. repeatedly during deliveries.
• Travel utilizing personal vehicle may be required.
• Extended periods of sitting at a desk may be required.
• The noise level is usually low to moderate.

PAY RANGE

PAY RANGE: $19.00-$21.50 per hour

Benefits

• Vacation Time
• Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Volunteer/Wellness Day
• Tuition Assistance
• Pension Plan 403b
• Retirement Plan with Agency Match
• Health, Dental, Vision, Pet Insurance
• Life Insurance
• Accident Insurance
• Employee Assistance/Work-Life Balance Program
• Employee Discount Program
• LifeLock with Norton
• Public Service Loan Forgiveness

Requirements

• Minimum Qualifications of Position: Ability to work independently, exercise good judgement and participate as a member of a multidisciplinary team. Ability to utilize the telephone for extended periods.
• Preferred Qualifications Of Position: Strong ability to listen attentively and respond thoughtfully to the needs and concerns of program participants. Experience in gerontology or social services. Prior experience in customer or client services, particularly in handling phone-based inquiries and support. Prior experience working with and coordinating volunteers.
• Knowledge And Skills: Knowledgeable about available service programs for seniors in program service areas. Strong computer skills in Microsoft office. Poise and diplomacy in contact with the agency, clients, donors, other service providers and all regulatory agencies and funding sources.