Program Coordinator I, Training & Development

About the role

The Program Coordinator I (Training & Development) supports the student housing experience through the development and implementation of residential support services and programming (curricular approach) for students residing both on-campus and off-campus.

Responsibilities

• Develop, plan, implement, and assess residential life programming that supports the academic mission of the university.
• Serve as a technical resource and expert for the software platform which manages community development, residential life, and resident engagement modules.
• Create and implement on-campus and off-campus student engagement initiatives that foster connection, belonging, and student success.
• Design and assist in the implementation of residential orientation programs that communicate housing policies, procedures, and expectations.
• Evaluate residential student engagement programs and services to improve effectiveness and impact.
• Develop and co-manage the training and development of student staff and paraprofessionals within Housing & Residence Life, with emphasis on residence life paraprofessionals.
• Aid in the delivery and management of a comprehensive student selection process for resident/community assistants, work study students (i.e. Residential Student Technicians - RSTs, and hourly student workers).
• Aid in the professional staff recruitment and training as needed.
• Work with Housing & Residential Life staff to ensure alignment of programs and services across residential populations.
• Collaborate with campus departments and community partners to enhance residential and commuter student experiences.
• Support regular assessments of commuter and off-campus student experiences related to services, facilities, and engagement.
• Afford support to cross-functional initiatives that promote student success and engagement.
• Support administrative functions within Housing & Residential Life, including case management and documentation.
• Provide customer service support to students, including responding to concerns, resolving issues, and escalating complex matters as needed.
• Aid in budget preparation, monitoring, and reporting for assigned programs.
• Participate in divisional committees, departmental initiatives, and special projects.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in higher education, student affairs, business administration, or related field.
• Two years of related experience post-bachelors experience in student affairs, housing, or program coordination.

Preferred Qualifications

• Masters degree in college student personnel, higher education administration, or a closely related field.
• Previous experience working with residential curriculum and residence life programming.
• Previous experience managing or leading training and selection processes, preferably for residential life departments.
• Familiarity with student engagement assessment methods and tools.
• Previous experience with StarRez software.
• Four or more years of live-on Residence Life or Residential Engagement experience (professional coordinator) or current leadership role (manager/Assistant Director) in a residence life program.
• Knowledge of program development, student engagement strategies, and assessment practices.
• Strong verbal and written communication skills.
• Proficiency with word processing, spreadsheet, and database applications.
• Ability to manage competing priorities, and work collaboratively as part of a team.
• Strong organizational, interpersonal, and problem-solving skills.