Program Coordinator I

Duties and Responsibilities

• Manages the front desk environment to create a welcoming yet professional space that provides special services to residents and visitors.
• Performs a variety of administrative tasks in support of the operation.
• Partners with the Community Director and co-supervises 15-25 student desk clerks inclusive of hiring paperwork and payroll tasks.
• Captures the conduct process with the Community Director and maintains the in-hall conduct systems administrative processes.
• Maintains a safe and secure environment for residents.
• Responds to a wide breadth of inquiries with information on the department, MSU, policies, conduct information, calendared events, athletic game information, dining hall information, Bozeman, the surrounding area, and community resources, etc.

Required Qualifications

• Progressively responsible administrative experience or an equivalent combination of relevant education and experience.
• Experience leading and/or training staff.
• Proficient experience using computers and various software packages.
• Customer service experience, dealing effectively and diplomatically with a variety of people, including handling difficult customer service situations.