Program Coordinator I (Eligibility Coach) / 60013700

Job Responsibilities

The Eligibility Coach coordinates, plans, and delivers training for Eligibility Enrollment and Member Services (EEMS). Responsibilities include:

• Delivering training and development plans with instructor-led and online materials.
• Staying updated on EEMS process and policy changes, and using latest tools, techniques, technology, and resources.
• Supporting timely and accurate eligibility decisions by delivering training to eligibility workers, supervisors, and administrative staff.
• Training on Medicaid policies and procedures, and systems.
• Conducting ongoing training through various methods and providing course assessments.
• Improving EEMS training processes and materials as needed.
• Tracking, compiling, and reviewing collected data from trainee surveys, course feedback, and assessments.
• Following common methodologies and standard training development processes.
• Attending staff meetings and trainings to stay informed about agency policies and procedures.
• Serving as a liaison with agencies serving the Medicaid population.
• Representing Eligibility, Enrollment, and Member Services on various committees and participating in events or projects.
• Staying current with workflow by processing a minimum of 3 cases per month.
• Other related duties as assigned.

  Requirements

  • A High School Diploma and five (5) years of Medicaid Eligibility experience.
  • An equivalent combination of education and experience may be considered with prior State Human Resources approval.
  • A bachelor's degree and at least two (2) years relevant program experience preferred.
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
  • Strong project management and organizational skills.
  • Excellent verbal and written communication skills.
  • Ability to analyze problems, identify solutions, and implement improvements.
  • Knowledge of instructional best practices and adult-learning methods.
  • Good interpersonal skills, including establishing and maintaining effective working relationships.
  • Strong communication skills with eligibility staff and all levels of management.
  • Strict adherence to training philosophy, processes, and materials.
  • Certification from talent of training associations a plus.

  Preferred Qualifications

  • Knowledge of instructional best practices and adult-learning methods.
  • Good interpersonal skills, including establishing and maintaining effective working relationships.
  • Strong communication skills (verbal and written) with eligibility staff and all levels of management.
  • Strict adherence to training philosophy, processes, and materials.
  • Ability to analyze problems, identify solutions, and implement improvements.
  • Certification from talent of training associations a plus.

  Benefits

  • Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
  • 15 days annual (vacation) leave per year.
  • 15 days sick leave per year.
  • 13 paid holidays.
  • State Retirement Plan and Deferred Compensation Programs.

  Additional Requirements

  • Occasional overnight travel.
  • Requires driving for routine work.
  • Overtime and/or weekend work with Deputy approval.
  • Sitting or standing for long periods of time.
  • Lifting requirements: 20 lbs.
  • In-office role.

  Supplemental Questions

  Please answer the following questions to determine if you meet the minimum qualification requirements:

  • Do you have a High School Diploma or higher?
  • Do you have five (5) years of Medicaid Eligibility experience?
  • Do you wish to claim Veteran Preference?

  Note

  The established hiring range for this position is $45,300 to $46,920. Do you accept this range?