Program Coordinator - ECM IE

About the role

The ECM-Program Coordinator oversees the Enhanced Care Management (ECM)-Community Supports (CS) project in the assigned County. They manage and supervise the work of assigned staff/team, comply with contract requirements, and state and federal regulations. They also train a multi-disciplinary team and foster a collaborative culture.

Responsibilities

• Oversee the development, implementation, and continuous improvement of the ECM-CS program in assigned county, ensuring the needs of members are being met.
• Manage and supervise the work of assigned staff/team.
• Comply with contract requirements, as well as state and federal regulations.
• Train a multi-disciplinary team (Advocates, Housing Navigator and Quality Assurance Specialist).
• Work closely with the Advocates and other team students to identify necessary clinical and non-clinical resources that may be needed to appropriately assess enrolled ECM students’ health status and gaps in care.
• Foster a collaborative culture that encourages teamwork, continuous learning, and excellent student care.
• Establish and maintain relationships with healthcare providers, community organizations, and other stakeholders to enhance service delivery and address the comprehensive needs of students.
• Provide oversight to billing/claiming processes, ensuring alignment with contractual requirements and MediCal ECM standards.
• Evaluate program operations and activities in terms of overall effectiveness and compliance; implement improvements and modifications as necessary; and adjust overall goals and objectives in response to program directives and/or student needs.
• Ensure compliance with Amity policies and procedures and applicable contract obligations.
• Attend and participate in Amity community building functions.
• Attend workshops, meetings, and trainings as requested by the Program Manager.
• Perform other related duties as assigned.

Requirements

Excellent interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in the community and within the organization. Knowledge of contract parameters, objectives, milestones, and other deliverables. Knowledge of the contracting process and associated local, state, federal and other regulations. Ability to integrate budgetary and service utilization data, forecast expenditures, and respond to ensure both effective provider utilization and budget compliance. Ability to multi-task, identify problems, provide recommendations to management teams, and implement any applicable systems. Ability to work constructively with diverse people and with parties that may have divergent perspectives and interests. Ability to clearly express concepts and direction, both orally and in writing, and to prepare complex reports, policies, and procedures. Understand and appropriately apply Amity policies and procedures and adhere to agency-wide practices and regulations. Strong oral and written communication skills. Proficient with software such as Microsoft Office Suite (Word, Excel. Email, Internet, etc.).