Program Coordinator, Data Philanthropy

Responsibilities

• Perform first-level troubleshooting and investigation of constituent-related issues across data, technology, and website functionality.
• Document findings, escalate and track product support cases as needed.
• Support the Reporting & Analytics and Project Management & Planning teams with task management to ensure timely progress.
• Aid in data update requests ensuring privacy, accuracy, consistency, and clear prioritization of work.
• Act as a trusted liaison across Data Philanthropy to ensure cross-team alignment with established workflows and standards.
• Provide general administrative support for the team which may include answering emails and phones; providing meeting support including scheduling, drafting agendas, and taking minutes; managing ProCard and budget reconciliation; implementing electronic filing; and making conference room reservations.
• Cook up with teams to support program activities.
• Respond to donor and/or internal inquiries while providing excellent customer service.
• Carry out a portfolio of recurring assignments.
• Follow established gift processing and gift handling procedures and documentation.
• Collaborate to refine, improve, and document processes and process improvements.
• Follow established gift processing and gift handling procedures and documentation.
• Carry out a portfolio of recurring assignments.
• Follow established gift processing and gift handling procedures and documentation.
• Collaborate to refine, improve, and document processes and process improvements.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent experience.
• One year work experience.
• Proficiency with Smartsheet and/or other project management software such as Asana, Microsoft Project, or Jira.
• Excellent written, verbal, and interpersonal communication skills.
• Highly developed organizational and information management skills.
• Strong attention to a high level of detail and quality of work.
• Ability to build relationships and work collaboratively within a complex organization.
• Proficiency with Microsoft Office Suite and experience with a CRM, Raiser’s Edge/RENXT, or related fundraising software.
• Ability to handle and respect confidential and sensitive information.