Program Coordinator Courts (NCS) - Circuit Court for Baltimore City

About the role

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team!

Responsibilities

• Provide mediation services for participants in Children in Need of Assistance (CINA), Termination of Parental Rights (TPR), Delinquency, and Peace Order Cases.
• Monitor, evaluate, and implement improvements to the ADR Program (performance, efficiency, compliance with court policies, procedures, applicable laws, ADR standard operating procedures) to improve overall effectiveness.
• Recruit new ADR providers.
• Supervise and coordinate various operational areas and support for ADR services including training, forms design, development, and dissemination of information and training publications for ADR service providers, members of the judiciary, and the public.
• Assign, review, and evaluate the work of ADR service providers.
• Prepare and maintain all fiscal and statistical records relating to the ADR Program and generate related reports and analysis.
• Perform other duties as assigned.

Qualifications

• Education: High School Diploma or GED required; bachelor’s degree preferred.
• Experience: Previous experience as a mediator or facilitator providing ADR services in a child welfare environment, as well as experience in coordinating an ADR Program that includes working with mediator service providers preferred.
• Strong computer skills and familiarity with Microsoft Office.
• Familiarity with MDEC preferred.
• Or an equivalent combination of education and experience.

Skills

• Excellent organizational, communication (written and oral), and interpersonal skills.
• Ability to exercise a high degree of judgment, tact, diplomacy, and competence in dealing with judges, attorneys, court personnel, and the public.
• Ability to prioritize and manage multiple assignments.
• Knowledge of Maryland Circuit Court alternative dispute resolution and legal procedures for juvenile cases desired.
• Previous experience as a mediator or facilitator providing ADR services in a child welfare environment, as well as experience in coordinating