Program Coordinator

Reporting to the Director of Enrollment Services, this role provides front-line customer service for the University of Washington Bothell’s Enrollment Student Services Desk, assisting current students, faculty, and staff with questions about programs within the Office of the Registrar, Financial Aid, and International Student Services. The position also handles paperwork processing and general campus inquiries.

Responsibilities

• Front Desk & Direct Services (70%)
  • Provide daily information to students and families about financial aid, including application processes, eligibility, disbursement timelines, and required documentation.
  • Explain loan types (subsidized vs. unsubsidized), interest rates, and deferment options.
  • Answer questions about tuition rates, fees, housing charges, registration, grading systems, deadlines, graduation requirements, residency, tuition exemptions, and petitions (e.g., Former Quarter Drop, Tuition Forfeiture).
  • Assist F1 International Students with submitting requests to International Student Services.
  • Produce Husky ID cards for UW Bothell students, faculty, and staff using tri-campus ID software.
  • Direct visitors to other offices in the building.
• Administrative Support (20%)
  • Report Husky Card inventory and errors monthly to the Seattle Husky Card office.
  • Order Husky Card supplies (e.g., card stock, ribbon) as needed.
  • Process daily mail for Registrar, Financial Aid, and International Student Services, scanning documents to SharePoint.
  • Support Registrars with registration forms, enrollment verification letters, and graduation applications.
  • Assist Registrars, Financial Aid Directors/Counselors, and International Student Services as needed.
  • Serve as Summit Hall Building Coordinator: manage door access, communicate building hours, coordinate emergency evacuations, and submit facilities work orders (plumbing, heating, leaks, etc.).
• Other Duties (10%)
  • Perform additional project work or tasks as assigned for the Division of Enrollment Management & Student Affairs.

Requirements

• Minimum Qualifications
  • High school diploma or equivalent and two years of experience in higher education student services.
• Additional Qualifications
  • Strong customer service background with a high level of courtesy and patience.
  • Dependable team player with the ability to multitask accurately in a fast-paced environment.
  • Ability to work independently on diverse tasks.
  • Excellent research, communication (verbal/written), and interpersonal skills.
  • Proficiency in Microsoft Windows and Office software.

Pay

Annual salary range: $47,256 – $63,156.

Benefits

For details on benefits, visit UW Staff Benefits.

Schedule

• Full-time (100% FTE), regular position.
• First shift.
• Union: SEIU Local 925 Nonsupervisory.