Program Coordinator

About the Role

Join our mission-driven team in our Montgomery, AL office that is dedicated to helping veterans and their families achieve housing stability. We’re looking for a compassionate, energetic leader to guide case managers, ensure high-quality services, and strengthen partnerships across the community. You’ll oversee staff development, support crisis response, collaborate with VA and local agencies, and help drive Housing First initiatives; all while making a real difference each day! If you're a strong communicator, a supportive coach, and committed to serving those who served, we’d love to have you on our team.

Responsibilities

• Provide supervision to case managers to ensure veterans and veteran families achieve housing stability
• Oversee onboarding, training, and development of staff to ensure high-quality services are provided to clients in accordance with SSVF grant guidelines and Housing First principles
• Review and approve team’s documentation, including certification, recertification, case notes, and closure goals for completeness, timeliness, and accuracy
• Facilitate weekly supervision meetings to provide performance feedback, track progress towards goals, and support staff in problem-solving and case staffing
• Provide crisis intervention and resolve client concerns under direction of your supervisor
• Ensure consistent contacts are maintained with VA, hospitals, clinics, Vet Centers, homeless shelters, and community agencies
• Ensure case referrals are assigned within program timelines and completed accurately
• Review Temporary Financial Assistance requests for accuracy and supporting documentation of need for submission
• Handle client transfers to other SSVF programs
• Monitor and ensure achievement of monthly Continuous Quality Improvement goals
• Ensure representation at all local Continuum of Care homeless coalitions
• Coordinate closely with local HUD-VASH team
• Ensure relationships with community partners across assigned counties are developed and maintained
• Manage a small caseload of HUD-VASH clients when needed

Knowledge/Skills

• Case management experience, including knowledge of trauma-informed care and person-first practices
• Excellent management, interpersonal and communication skills
• Able to have crucial conversations and provide feedback on employee performance
• Excellent computer skills to include Microsoft Office suite and Client Management Systems
• Able to work as team member
• Familiarity with Housing First, Veteran’s Administration (VA), and/or US Military a plus

Education/Experience

• Bachelor’s degree required; Master’s degree preferred in a social service-related field
• License preferred
• Military experience preferred
• 2 years' supervisory and program management experience required

Working Conditions

• Services are provided in office, in the community, and in client homes
• Some occasional after-hours/weekend work
• Travel required

Requirements

• Must meet and maintain eligibility requirements to be insured by UWCA’s insurance
• Valid Alabama driver’s license
• Reliable transportation
• Proof of automobile insurance commensurate with State law
• Cell phone
• Background checks to include criminal record, drug screen, and TB testing
• Ability to lift 30 lbs.

This response is AI-generated, for reference only.