Program Coordinator

Summary

The Baltimore Jewish Community Center (JCC) is seeking a Programs Coordinator to support the successful operation, growth, and quality of a wide range of JCC programs and services. Reporting directly to the Director of Programs, this role combines program administration, staff supervision, facility oversight, customer service, resource management, and operational leadership.

Responsibilities

• Support the daily operation of JCC programs, including sports, arts, adult programming, youth programming, special events, and seasonal offerings.
  • Assist with program setup, breakdown, materials preparation, room organization, logistical coordination, and readiness of facilities, equipment, and instructional resources.
  • Provide administrative and systems support, including registrations, spreadsheets, payments, recordkeeping, scheduling, database management, website updates, participant communications, and accurate program documentation.
  • Serve as a key operational partner to the Director of Programs, helping support administration of programs, facilities, instructors, support staff, and participant communications.
  • Communicate with participants regarding schedules, updates, cancellations, and program information in coordination with the Program Director.
  • Support the Program Director in monitoring program quality and participant experience, identifying concerns, and contributing to solutions that improve service delivery and departmental efficiency.
  • Maintain program supplies, equipment, materials, and storage areas, including purchasing, replenishment, distribution, setup, transport, and organization.
• Babysitting Room Management
  • Coordinate babysitting room schedules and staffing assignments, including support for hiring, onboarding, training, supervision, scheduling, payroll and discipline of babysitting staff.
  • Maintain a safe, organized, welcoming, and developmentally appropriate environment for children and families, including room organization, cleaning schedules, equipment maintenance, and supply management.
  • Respond professionally to participant feedback, concerns, and complaints, escalating issues when appropriate.
  • Serve as a babysitter and role model while helping ensure staff adherence to departmental policies, safety standards, and customer service expectations.
• Leadership
  • Demonstrate a strong commitment to excellence, professionalism, accountability, and customer service.
  • Exercise sound judgment, initiative, ownership, and follow-through in addressing day-to-day operational needs and completing assigned responsibilities with minimal support and supervision.
  • Serve as a knowledgeable resource regarding departmental programs, policies, and procedures.
  • Collaborate with the Programs Team to continuously improve processes, enhance participant experiences, and maintain high-quality standards.
  • Promote a positive, welcoming, and participant-centered culture that reflects the mission and values of the JCC Programs Department.

Qualifications

• Strong communication, organization, project management, and multitasking skills.
• Excellent customer service and conflict-resolution abilities.
• Ability to work independently while collaborating effectively with the Director of Programs and other departments.
• High level of proficiency with Customer Relationship Management (CRM) systems, databases, and digital communication platforms.
• Strong computer literacy, including proficiency with Microsoft Office, spreadsheets, online scheduling systems, email platforms, and social media.
• Experience supervising, training, scheduling, or managing staff preferred.
• Comfortable interacting with children, parents, instructors, community members, volunteers, and vendors.
• Experience in program coordination, operations, administration, recreation, education, nonprofit management, or customer service preferred.
• Artistic knowledge and inclinations preferred.
• CPR/First Aid certification a plus (or willingness to obtain).

Compensation and Benefits

• Salary (or Salary Range): Full time, benefit eligible, salaried 40 hours per week; $43,000 - $48,000.
• Schedule: Sunday – Thursday, 9am – 5pm (with flexibility for evenings or Saturday nights as needed).
• Benefit & Perks: Comprehensive benefits package including generous time off, paid holidays, health, dental and vision insurance, 401(k) employer match, FSA/HSA options, life insurance, long term disability, complimentary membership to the Jewish Community Center, discounts on programs including preschool and summer camp, and wellbeing programming.