Program Coordinator

About the Role

The City of San Diego is seeking a dynamic and innovative professional to join the People & Organizational Development (POD) team within the Human Resources Department. This position develops and implements strategies, policies, and employee initiatives that enhance employee development, engagement, and organizational effectiveness. The successful candidate will blend strong technical expertise in learning and development with group/individual facilitation experience, troubleshoot proactively, and execute training programs from conception to delivery. Strong political acumen and stakeholder relationship navigation are essential. This hybrid remote/in-person role is based at 1200 Third Avenue, San Diego, CA 92101, and reports to the POD Program Manager, with potential supervisory responsibilities.

Responsibilities

• Develop program strategies and execute training programs for first-line supervisors and mid- to senior-level managers, including in-person and virtual options.
• Create and coordinate required training programs and policies for supervisors and employees.
• Use data to develop reports, analyze trends, and identify gaps to inform strategy and policy direction.
• Design and deliver custom learning content aligned with organizational demands and best practices, including e-learnings and live, instructor-led trainings.
• Facilitate small and large group team sessions and organization development work as needed.
• Administer the learning management system (SAP SuccessFactors Learning), including policy, procedure, and system governance, and provide technical support.
• Coordinate and manage biweekly, in-person Citywide new employee orientation, collaborating with stakeholders and management.
• Design digital learning experiences using modern instructional design principles.
• Create multimedia learning resources, job aids, videos, and other support materials with a focus on graphic design and layout.

Requirements

• Bachelor’s degree in Communication, Education, Psychology, Industrial/Organizational Psychology, Management, Business or Public Administration, or a related field.
• Five years of professional-level experience in a relevant role.
• Administrator experience using a learning management system.
• Experience in e-learning design platforms.
• Demonstrated experience managing and delivering programs across an organization comparable in size and complexity to the City of San Diego.

Preferred Qualifications

• Graduate-level degree in a related field.
• LMS experience using SAP SuccessFactors.
• Proficiency with Articulate (e.g., Storyline or Rise) for designing, developing, and delivering engaging e-learning content and training materials.

About the Department

The Human Resources Department cultivates a skilled workforce where individuals thrive, teams succeed, and equity is operationalized across programs, including Labor Relations, Employee Relations, People and Organization Development, Citywide Volunteer and Internship initiatives, People Analytics, Disability Management, Talent Acquisition, Veteran and Employee Engagement, and COVID Response and Recovery. The department plays a pivotal role in attracting and retaining talent while building equitable and thriving teams.

About the City

The City of San Diego, with over 1.4 million residents, is the eighth-largest city in the U.S. and the second-largest in California. Known for its strong economy, diverse population, educational institutions, and world-renowned quality of life, San Diego offers great weather, miles of beaches, and major attractions. The City’s mission is to serve communities to make San Diego not just a fine city, but a great one, with a vision of opportunity in every neighborhood and excellent service for every resident. As one of the region’s largest employers, the City employs nearly 13,000 dedicated staff and has a combined Fiscal Year 2027 operating and capital budget of approximately $6.42 billion.

Benefits

• Defined retirement plan, including pension reciprocity, dependent on eligibility status.
• Cafeteria-style health and wellness plans or in-lieu cash waiver.
• 11 paid City holidays per calendar year and 1 floating holiday per fiscal year.
• Approximately 176 hours of paid annual leave for the first 15 years of service, increasing to 216 hours after 16+ years.
• Up to 24 hours of paid discretionary leave per fiscal year.
• Up to 320 hours of paid Parental Leave per childbirth or placement of a child.
• Up to 40 hours of paid Bereavement Leave per fiscal year.
• Tuition reimbursement up to $2,000 per fiscal year and complimentary LinkedIn Learning professional development opportunities.
• Free transit pass (including MTS Trolley, MTS Bus, and all Rapid and Rapid Express bus services).
• Access to premier City golf courses at a discounted rate.
• Reduced-rate fitness center memberships.
• City-paid life insurance.

Salary: $153,504.00 per year.