Program Coordinator

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!

About the role

Develops and maintains strong positive relationships with key stakeholder groups that are important to company success. These groups include referral sources, managed care organizations, local and state governmental officials, regulatory bodies, etc. Ensures all stakeholder communications are proactive and responsive. Additionally, assists in the overall management and functioning of the program.

Responsibilities

• Develops and maintains positive relationships with key stakeholders.
• Ensures stakeholder satisfaction with the company by maintaining proactive, responsive communication.
• Maintains regular, proactive communication with key stakeholder groups, and builds new relationships as needed to further the company’s mission, vision, and referral sources.
• Establishes and maintains frequent and regular communication with program director and staff to assure smooth program functioning.
• Participates in all regulated trainings or trainings as they apply to their position as needed.
• Participates in group supervision and staff meetings in accordance with program and company requirements.
• Accepts new referrals from outside sources and confirms eligibility for services.
• Assists program in preparing and submitting required paperwork to coordinate referrals/authorization for services to the Department of Public Welfare, managed care companies, and/or other governmental bodies in a timely manner.
• Runs EVS checks upon intake, and the 1st and 15th of every month to monitor client’s insurance eligibility.
• Represents the company as a liaison to county offices, managed care companies, Department of Public Welfare, schools, and all other providers involved with client care.
• Monitors services provided to ensure services are within the prescribed authorization period and within the approved limit of hours.
• Communicates with parent/guardian regarding client progress/concerns through quality-of-service verification calls.
• Monitors effectiveness of treatment protocols, through weekly Electronic Health Records checks, monitored on a shared spreadsheet, to assure compliance with regulated timeframes for all intakes and ongoing assessments/annual forms and treatment plan due dates and reports treatment concerns to supervisor.
• Scans any paper forms/documents required to be inputted into electronic health record on a regular basis to maintain audit readiness.
• Completes on-boarding and off-boarding of clients within electronic health record.
• Completes Continued Stay Reviews for managed care organizations and county.
• Prepares and sends out PCP letters to primary care doctors.
• Assists program director in the cross-referencing Electronic Health Records for accuracy in times and recipient code entries prior to checking for clinical relevance.
• Runs various Electronic Health Records reports as it pertains to program need.
• Assists in the completion of bi-annual linkage letters.
• Assists in preparation process prior to audits and reviews.
• Completes miscellaneous paperwork/reports as directed.
• Completes and submits EHR entries accurately and in a timely manner in accordance with company policy.
• Maintains client confidentiality per company policy, HIPAA Privacy Rule regulations, and the Department of Public Welfare/CASSP principal guidelines.
• Adheres to company policies and procedures.
• Performs other related duties as assigned.

Required Competencies

• Accepting Responsibility (Supported by Be Proactive) - Takes accountability for delivering on commitments; owns mistakes; and uses them as opportunities for learning and development; openly discusses his or her actions and their consequences, both good and bad.
• Setting Objectives and Goals (Supported by Beginning with the End in Mind) - Sets meaningful, challenging performance objectives with clear measures of success for themselves.
• Prioritizing and Organizing Work (Supported by Put First Things First) - Allocates time and attention based on what is most important to achieve key goals and objectives. Effectively organizes and balances tasks and priorities to keep multiple projects on track.
• Managing Performance (Supported by Think Win Win) - Has an authentic interpersonal style that engages others and encourages high performance. Uses personal influence to encourage and support.
• Assists program directors in assuring that regulated paperwork is being done timely and clients are being seen to best meet their needs.
• Communicating Effectively (Supported by Seek First to Understand then to be Understood) - Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.
• Displaying Creativity (Supported by Synergize) - Uses creativity appropriately to drive progress and encourages others to do the same. Makes innovation a priority among team members; encourages reasonable risk taking.
• Managing Stress (Supported by Sharpening the Saw) - Uses healthy and effective methods to manage stress (e.g., maintaining appropriate diet, exercise, and sleep schedules); reacts effectively when faced with high-pressure situations.
• Championing the needs of the People we Support/Customers (Supports Culture of Caring) - Provides timely and professional service to both internal requests and the requests of the people we support and customers; is responsive to the people we support and customers' needs and requests. Is always courteous to the people we support or customer and considers the needs of the people we support or customer when making decisions.
• Following Policies and Procedures - Understands and follows company policies; encourages others to follow work rules; calls attention to actions that may violate policies and procedures.
• Meeting Basic Work Expectations - Complies with basic job requirements and tasks; arrives at work on time as scheduled; proactively informs others when he/she encounters problems that may limit his/her ability to meet expectations.

Pre-employment screening

• Complete criminal background check.
• Name checked in the registries (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities).
• Drug testing.
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required).
• Proof of driver's license, driver's insurance, and vehicle, if required for providing transportation for individuals.

Pay

$20/hr. $2000 stay bonus paid in three increments: 3 months: $400, 6 months: $400, 12 months: $1200.

Benefits

• Payactiv: Early access to the money you’ve earned from hours you’ve already worked, before payday.
• Employee perks and discount program: To help you save money.
• Paid Time Off (full-time employees only).
• Health/Insurance (full-time employees only).
• 401(k) retirement savings program.
• Wellbeing Programs: Physical, Emotional and Financial.
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees).
• Training: Free CPR, first aid, and job-specific training opportunities.

Contract/contingent workers and interns do not qualify for any of the above benefits.

About RHA

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.