Program Coordinator

About the role

Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the economic downturn caused by the COVID-19 pandemic and the rise in inflation, Second Harvest is now serving an average of about 500,000 people every month. Second Harvest also connects people to federal nutrition programs and advocates for anti-hunger policies.

Responsibilities

• Support a portfolio of at least four regions, work in partnership with regional program managers with their Second Harvest free grocery programs.
• Provide backup support and lead on-site Free Grocery distributions.
• Ensure food safety and compliance requirements are met.
• Support recruitment, training, and retention of long-term volunteers and site leaders.
• Support client registration team with processing rosters as needed.
• Represent Second Harvest in community conversations and initiatives.
• Encourage inclusive and welcoming environments at sites and in all community interactions.
• Aid in community outreach initiatives and programs to increase participation and awareness.
• Attend and support regional gatherings.
• Participate in the Supplies Sirens project team; fulfill supply requests and coordinate delivery, restocking, and organization of supplies bins and supplies, including tables, freezer blankets, sandwich boards, and canopies.
• Participate in or lead special projects to implement program improvements aligned with organizational goals.
• Identify and apply best practices to strengthen service delivery and increase program efficiency.
• Collaborate cross-functionally to refine workflows, systems, and service strategies.
• Uphold high standards of customer service with clients, partners, and volunteers.
• Collect and report client and volunteer feedback to continuously improve experiences.
• Ensure program participants and community members are treated with cultural humility and respect.
• Support training and retention of long-term volunteers and site leaders.
• Collaborate with Volunteer Engagement on the I2V (Impact 2 Volunteers) project team, including initiatives such as Site Leader Recruitment, Volunteer Experience Tracker, and Volunteer Appreciation Month.
• Train, coach, and support site leaders and volunteers to enhance effectiveness and client experience.
• Develop and share best practices for volunteer management and on-site operations across both counties.

Qualifications

• Experience working with community programs, nonprofit partnerships, or social services initiatives.
• Strong organizational, analytical, and communication skills.
• Demonstrated ability to lead collaborative projects and represent an organization publicly.
• Comfort working with diverse populations and applying cultural humility in community work.
• Familiarity with program operations, volunteer coordination, and food safety standards.
• 1-3 years of relevant experience in nonprofit, public health, community organizing, or social services.
• Proficiency with databases (e.g., Salesforce), scheduling systems, and Microsoft Office.
• Ability to travel frequently within the regions and work in the field approximately 40-60% of the time in personal or company vehicle.
• Preferred fluency in another language, such as Spanish, Vietnamese, or Chinese, both.

Reports To

Regional Program Manager

Location

Second Harvest of Silicon Valley, Cypress Center
4001 North First Street
San Jose, CA 95134

Hours

Full-Time. Exempt. 40 hours/week, with some evening and weekend work as necessary.

Compensation

$70,075 - $74,262 is the wage range for this position. The salary wage offer will be commensurate with skills and experience.

Outstanding and generous health benefits program, 4-5 weeks of Flexible Time Off (vacation and sick), eleven paid holidays, and retirement plan.

EEO Second Harvest is committed to being an equal opportunity employer which values diversity. All applicants are encouraged to apply.