Program Coordinator

About the role

The Program Coordinator supports the successful delivery of healthcare technology, operational, infrastructure, and transformation initiatives by providing program and project administration, coordination, governance support, reporting, and stakeholder communication. Working under the direction of the Program Director, Portfolio Managers, Program Managers, and/or Project Managers, the coordinator serves as a key member of the Program Management Office (PMO), ensuring programs and projects are organized, documented, and progress according to established timelines and governance standards. This role supports complex healthcare engagements for managed services transitions, infrastructure initiatives, application projects, operational improvements, and strategic transformation programs.

Responsibilities

• Program and Project Coordination: Support one or more healthcare programs and projects through all phases of the lifecycle; coordinate activities, meetings, workshops, and governance reviews; develop and maintain documentation, work plans, RAIDC logs, dashboards, and status reports; set up and administer SharePoint repository; assist teams in tracking milestones, deliverables, scope, timelines, and resource assignments; coordinate follow‑up activities and ensure RAIDC items are completed.
• PMO Governance and Reporting: Prepare weekly and monthly program dashboards, executive status reports, and governance presentations; monitor compliance with PMO processes, methodologies, templates, and standards; maintain documentation repositories with version control; support risk identification, issue tracking, escalation management, and resolution; assist with project intake, prioritization, and portfolio reporting.
• Stakeholder Communication: Facilitate meeting scheduling, agenda development, note‑taking, and follow‑up communications; act as liaison among program and project teams, business stakeholders, vendors, and leadership; support communication planning and distribution of updates; ensure timely communication of changes, milestones, and decisions.
• Resource and Financial Coordination: Assist with resource onboarding, access management, and team coordination; support staffing activities and resource planning; track project budgets, forecasts, purchase requests, and financial reporting as directed; coordinate vendor activities and support contract administration processes.
• Healthcare Project Support: Contribute to managed services transitions, PMO‑as‑a‑Service (PMOaaS) engagements, EHR and Epic‑related projects, infrastructure and technical implementations, and clinical and operational transformation initiatives.
• Additional duties as assigned.

Skills and Experience

• Five (5) + years of experience supporting healthcare programs, projects, transitions, or healthcare IT initiatives.
• Experience coordinating program and project activities in healthcare, managed services, consulting, or technology environments.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
• Strong organizational, documentation, and communication skills.
• Experience managing risks, issues, action items, and escalations.
• Ability to manage multiple priorities in a fast‑paced environment with strong attention to detail and follow‑through.
• Collaboration skills across internal and external teams.
• Experience supporting healthcare IT, clinical systems, infrastructure, or operational transformation projects.
• Knowledge of project management methodologies, governance, and healthcare delivery environments.
• Familiarity with ServiceNow, Microsoft Project, Jira, or other project management tools.
• Experience working within managed services, consulting, or professional services organizations.
• Excellent verbal and written communication skills in English.
• Ability to work independently in a remote environment.

Additional Details

Ability to travel up to 10%. Predominantly remote position.