Program Coordinator

MAVEN Project envisions a world with equitable access to expert health care. To make this vision a reality, we build and deploy a network of expert physician volunteers who offer holistic, ongoing support to providers working in safety net clinics and community health centers, resulting in higher-quality, lower-cost care delivered locally to underserved patients.

About the role

The Program Coordinator will play a critical role in ensuring the successful execution of MAVEN Project’s educational, mentoring, and specialty programs. This position requires strong organizational skills, attention to detail, and the ability to manage program documentation, compliance tracking, and accreditation requirements.

Responsibilities

• Oversee the scheduling, coordination, and execution of educational sessions, mentoring pairings, and other specialty programming.
• Act as the primary liaison for physician volunteers and clinic partners, ensuring seamless communication and engagement.
• Moderate virtual educational sessions, ensuring smooth facilitation, managing participant engagement, and addressing technical or logistical issues as needed.
• Maintain program databases, track participant engagement, and generate reports to support strategic decision-making.
• Monitor program workflows, troubleshoot operational issues, and propose process improvements to enhance efficiency.
• Assist in tracking and reporting key program metrics to assess impact and effectiveness.
• Maintain and organize accreditation-related documentation for ACCME and other relevant accrediting bodies.
• Ensure compliance with CME accreditation standards, policies, and reporting requirements.
• Assist in the preparation and submission of ACCME reports and other accreditation materials.
• Work closely with the Director of Programs to support accreditation-related quality assurance and continuous improvement initiatives.
• Stay up to date with accreditation trends, best practices, and changes in regulatory requirements.
• Facilitate relationships with volunteer physicians, clinic staff, and internal teams to ensure a collaborative and responsive program environment.
• Provide guidance and technical support to stakeholders using telehealth and LMS platforms.
• Collect feedback from volunteers and partners to drive continuous improvement and innovation in program delivery.
• Support data collection and analysis related to program outcomes, performance metrics, and key deliverables.
• Troubleshoot technology-related issues to ensure smooth virtual programming and provide basic IT support for volunteers and clinic partners.

Requirements

• Bachelor’s degree in a relevant field (e.g., public health, healthcare administration, education, business, or programs) or equivalent work experience.
• 2+ years of experience in program coordination, project management, healthcare administration, accreditation, telehealth, or a related field.
• Experience with ACCME accreditation processes, CME compliance, or other accreditation management is strongly preferred.
• Experience with Microsoft Office Suite and CRM platforms (Salesforce preferred).
• Background in healthcare, telemedicine, CME, or programming is a plus.
• Familiarity with performance improvement methodologies and data analysis is an advantage.