Program Coordinator

Roles and Responsibilities

• Build and maintain strong relationships with the customer base by providing excellent onboarding, training, and ongoing support.
• Offer product training and support to customers throughout their subscription term, helping them maximize their usage of our solutions.
• Address and resolve any client issues promptly and maintain records of customer interactions, including solutions provided.
• Proactively monitor customer accounts to ensure they are having a positive experience with our products and identify areas for improvement.
• Afford assistance in identifying potential issues with customer accounts and take necessary actions to resolve them.
• Capture, analyze, and utilize customer data to create insightful reports and dashboards, helping identify opportunities for enhancing client satisfaction.
• Manage CRM systems and other tools to track customer success activities efficiently.
• Interact with customers through phone calls, emails, and other communication channels to provide timely responses to their queries.
• Regularly monitor customer satisfaction through metrics and assessments, taking follow-up actions as needed to improve customer experience.
• Must travel to client locations as required within the allocated region.

Desired Candidate Profile

• Any bachelor’s degree or equivalent.
• Fresh graduates with strong communication skills and a passion for customer success are encouraged to apply.
• Excellent verbal and written communication skills.
• Good organizational and time management abilities.
• Strong problem-solving skills with a customer-oriented mindset.
• Ability to understand customer needs and provide empathetic solutions.
• Basic knowledge of MS Office and willingness to learn CRM tools and other software platforms.
• Must travel regularly to meet clients within the assigned region.