Program Coordinator

About the role

Helm is looking for a Program Coordinator to support the day-to-day operations of our dynamic programs. The Program Coordinator will contribute to everything from order management and inventory tracking to customer service and reporting. This role is ideal for someone who enjoys working across teams, solving problems, and ensuring our clients receive outstanding service and support.

Responsibilities

• Coordinate material distribution through Helm’s Order and Warehouse Management Systems
• Track and manage orders, inventory, and product setup
• Monitor and respond to order reports (Open/Aged Orders)
• Process ad hoc and spot-buy orders across various customer programs
• Handle item maintenance, scrapping, and physical inventories
• Prepare quotes, order summaries, and client presentation decks
• Provide exceptional customer service support and issue resolution
• Attend internal and external meetings, including client check-ins
• Identify process improvements and ensure timely resolution of project issues
• Occasionally travel to our warehouse in Livonia

Requirements

• Bachelor’s degree in Business Administration or related field
• 2–4 years of customer service or program coordination experience
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word, Teams)
• Strong organizational skills and attention to detail
• A sense of urgency and a proactive attitude
• Excellent communication and interpersonal skills