Program Coordinator

About the role

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team, with 1,000 employees working as one to help our community thrive. This position manages daily operations of the Pleasant Valley Men’s Emergency Shelter and oversees services provided to shelter participants and visitors, supervising a team of rotating 24-hour Resident Assistants and a Service Coordinator.

The Program Coordinator identifies and implements methods to strategically align services for enhanced client outcomes, collaborates with other Goodwill departments and community organizations, and ensures appropriate community reintegration services. This role is included in the on-call rotation for shelter emergencies and may occasionally provide hands-on support in the food pantry.

Responsibilities

• Programmatic Oversight and Leadership
  • Maintain a safe and secure environment, including awareness of visitors and volunteers throughout the facility.
  • Communicate knowledge and information effectively across the department and interdisciplinary teams to build capacity and increase collaboration.
  • Plan, direct, train, and evaluate the work of program staff; hire for vacancies as needed.
  • Collaborate with department leadership to reduce duplication, enhance client outcomes, and align services strategically.
• Program Coordination
  • Maintain collaborative relationships with stakeholders (participants, employers, funders, fellow Goodwill employees, etc.) to ensure quality service delivery.
  • Assess and support the development and implementation of wrap-around services, including case management, workforce development, education, wellness, and family support.
  • Assist the Director in establishing the shelter as a regional leader in community support service delivery by building relationships with other providers and funders.
• Quality Assurance
  • Ensure the program adheres to all guidelines and requirements for credentials, certifications, and compliance.
  • Serve as a certified team member in compliance with Greater Pittsburgh Food Bank program requirements.
  • Ensure fidelity to program and departmental standards, accreditation, and best practices.

Requirements

• High school diploma or equivalent and 6 years of experience or
• Associate’s degree in Human Services, Psychology, Social Work, or related field and 4 years of experience or
• Bachelor’s degree in Human Services, Psychology, Social Work, or related field and 2 years of experience.
• Required experience must involve working with individuals residing in a shelter and/or receiving homeless services.
• Preferred experience with coordinating community services.

Qualifications

• Valid driver’s license, active insurance policy, and reliable transportation for local travel.
• Current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to the first day of employment.

Pay

$23.96 - $27.67 per hour.

Schedule

Sunday - Thursday, 9:00 AM - 5:00 PM (flexibility required).

Location: Northside Common Ministries - 1601 Brighton Rd, Pittsburgh, PA 15212.

Travel is required for this role.