Program Coordinator

Reports to: Clinical Director, Outpatient Programs

Job Category: Hourly | Non-Exempt | Full-Time

About the role

The Program Coordinator partners with a multidisciplinary team to help manage and support various systems and processes that are instrumental in providing a safe and therapeutic environment. This role supports Leadership by fulfilling various administrative duties and functions and helping implement programmatic changes.

Pay

$22–$26.50 per hour

Schedule

Mon–Thurs 11:00 AM–7:30 PM, Fri 8:30 AM–4:30 PM

Responsibilities

• Manage and oversee the orientation process of incoming clients.
• Answer phones and relay messages to the appropriate department.
• Provide consistent and efficient direct operational support to the Clinical Director and team.
• Assist with procurement, budgeting, and financial duties.
• Support in the collection and handling of lab specimens following established standards and procedures.
• Complete DACODS.
• Assist with IOP assessments (e.g., Biopsychosocial, Intakes).
• Help implement program changes.
• Collect and analyze program evaluation and client feedback; compile program evaluation results and metrics.
• Coordinate on- and off-site events (e.g., tours, lectures, etc.).
• Monitor quality assurance in accordance with the organization’s policies and procedures, and applicable laws and regulations, making suggestions for improvement.
• Maintain strict confidentiality, HIPAA, and 42 CFR Part 2 compliance.
• Other duties as assigned.

Requirements

• Bachelor’s degree preferred; high school diploma or equivalent required.
• 2+ years proven experience in a program coordinator or administrative assistant position.
• Experience and knowledge of the behavioral healthcare industry preferred.
• CAT certification required.
• Knowledge of insurance and billing preferred.
• Experience with accounting/financial systems.
• Valid, unrestricted Driver’s License.

Skills

• Excellent verbal and written communication skills.
• Organized with a keen attention to detail.
• Strong relationship-building skills.
• Ability to listen well and offer solutions.
• Ability to act with integrity, professionalism, and confidentiality.
• Strong collaboration skills with the ability to think creatively and share ideas.
• Strong analytical skills.
• Must enjoy working with data and systems.
• Proficient with Google Suite or related software.
• Adept at quickly learning new systems and platforms.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Standing, sitting, bending, reaching, climbing stairs, typing, speaking, hearing, seeing.
• Exposure to a clinical and medical environment.
• Must be able to lift up to 15 pounds.
• Driving in all weather conditions.