Program Coordinator

Responsibilities

• Serve as the initial point of contact for client inquiries, outreach, and troubleshooting.
• Communicate with clients to ensure completion of pre-program requirements.
• Administer assessments across multiple programs and resolve technical issues with vendors and participants.
• Prepare, manage, and maintain all program materials, including production, shipping, and restocking.
• Track and maintain inventory of program materials and onsite resources.
• Cook up logistics for client and staff travel, accommodations, meals, and onsite arrangements.
• Coooperate with venues to confirm meal counts and shuttle service.
• Support registration processes in Cvent and Salesforce, ensuring accuracy and data integrity.
• Aid with invoicing, payment processing, and subcontractor expense audits in partnership with accounting.
• Complete post-event follow-up including distributing surveys, certificates, photos, and assessment results.
• Support ongoing program communication, program updates, and marketing outreach to participants and alumni.

Requirements

• Excellent verbal, written, and listening communication skills.
• Strong interpersonal and customer service capabilities.
• Exceptional attention to detail and commitment to accuracy.
• Strong organizational, time management, and project coordination skills.
• Ability to work effectively in fast-paced, collaborative environments with minimal supervision.
• Demonstrated judgment, problem-solving, and adaptability.
• Proficiency with Microsoft Office; experience with Cvent, Salesforce, or NetSuite preferred.

Qualifications

• Associate’s degree in business, marketing, education, training, or related field; OR equivalent combination of education and experience.
• 3+ years of experience in event planning, project coordination, program operations, or administrative support.
• Experience supporting training, conferences, or corporate learning programs preferred.

Physical Requirements

• Prolonged periods of sitting and computer work.
• Ability to lift and move program materials (up to 50 lbs).

Compensation Information

• $60,000 annual base salary plus eligibility for a discretionary annual bonus (typically targeted at 10% of base salary).
• This position is classified as non-exempt and is eligible for overtime pay in accordance with applicable law.
• FMI offers a comprehensive benefits package including fully paid employee medical insurance, life insurance, long-term disability, additional benefit options, competitive 401(k), paid time off (PTO), and parental leave.