PROGRAM COORDINATOR

Core Accountabilities

• Caseload Management
  • Serve as part of an interdisciplinary team assisting individuals and families to utilize services in North Dakota.
  • Participate in planning and Overall Service Plans by providing information on the dreams, goals, strengths, and needs of supported individuals.
  • Ensure strategies set by families and teams are carried out, and staff document progress toward goals.
  • Assist individuals in managing finances, seeking financial assistance, maintaining possessions, arranging transportation, and engaging in community activities.
  • May be appointed as a signer on Representative Payee accounts at ESGWND.
  • Assist with state/federal paperwork and housing documents as needed.
  • Ensure individuals maintain homes in compliance with health, safety, and ESGWND standards.
  • Provide assistance with grooming, hygiene, personal care, and medical needs.
  • Direct and support staff to help individuals achieve optimum health; ensure staff monitor and document health information accurately.
  • Ensure staff are trained to assist with medication administration and support individuals in attending medical appointments.
  • Encourage balanced nutrition and adherence to dietary orders; direct staff to prepare meals accordingly.
  • Conduct quarterly visits and monthly contact with supported individuals; document meetings and important information.
• Follow Guidelines and Policies
  • Learn and uphold internal policies and state regulations for service delivery.
  • Ensure compliance with HIPAA and maintain confidentiality and professionalism.
  • Participate in and apply knowledge from The Council on Quality and Leadership and the North Dakota Department of Human Services.
  • Maintain a general understanding of all ESGWND-licensed services, even if not provided in your region.
  • Collaborate with statewide agencies to ensure payment for services and continuity of care.
  • Promote and uphold ESGWND’s Mission, Vision, and Values.
  • Ensure strong knowledge of ESGWND policies and procedures.
• Manage Staff
  • Participate in recruiting, interviewing, and hiring direct care staff (DSPs and ESPs) as part of a team following HR and Director guidance.
  • Conduct reference checks and maintain hiring records.
  • Train, schedule, and supervise DSPs/ESPs according to program-specific procedures.
  • Train staff on required paperwork and standard operating procedures.
  • Maintain effective department operations through staff training and team member relations.
  • Document training and staff interactions; follow HR recordkeeping guidelines.
  • Address performance issues and motivate team members.
  • Complete payroll and ensure accurate, timely payment of staff.

Key Metrics

• Overall Service Plans implemented
• State timelines met for primary plan holders
• Service Authorizations monitored for usage
• Ongoing communication with all service recipients
• Regional staff retention rates
• Staff training compliance rates
• Payroll timeliness and accuracy rates
• Compliance audit results
• Timely completion and accuracy of required documentation and reporting

Required Qualifications

• Education & Experience:
  • Bachelor’s degree in human services or related field.
  • Preference for degrees in psychology, social work, education, or gerontology.
  • One year of experience working directly with people with developmental disabilities.
  • Must complete certification as a Qualified Developmental Disability Professional (QDDP) through MSU Developmental Disabilities on a prescribed schedule.
  • Must become certified in CPR and First Aid or Therapeutic Responses through Positive Behavior Support.
• Work Environment & Physical Requirements:
  • Regularly sit, walk, and stand for extended periods.
  • Communicate in person, by telephone, and virtually.
  • Use hands and fingers to operate standard office equipment.
  • Lift up to 50 pounds.
  • Vision abilities include close and distant focus.
  • Noise level typically quiet to moderate; may occasionally be exposed to loud or distracting noises.
  • Ability to regularly drive throughout the assigned region with occasional statewide travel.
• Employee Requirements for the Role:
  • Ability to conceptualize, develop, and implement creative plans.
  • Ability to solve problems independently in a fast-paced team environment.
  • Excellent written, oral, and verbal communication skills.
  • Ability to drive ESGWND vehicles.
  • Exercise discretion, judgment, and confidentiality.
  • Maintain confidentiality and security of department information and files.
  • Ensure compliance with ESGWND policies, procedures, and safety standards.