Program Coordinator

About the role

The Writing and Communication Center (WCC) at Duke University is seeking a Program Coordinator to support students, faculty, and academic programs across campus. This role plays a vital part in creating meaningful academic experiences, empowering peer educators, and contributing to a culture of excellence in writing and communication.

Responsibilities

• MATCH students with suitable tutors to meet their specific needs and demands more effectively.
• COLLABORATE with the director to ensure students achieve academic success across multiple campus locations.
• SCHEDULE, and logistical support for all Writing and Communication Center initiatives.
• MONITOR and EVALUATE program effectiveness using qualitative and quantitative research techniques.
• MaintAIN liaison with other Duke offices and departments to coordinate program business and to accomplish program objectives.
• PLAN, COORDINATE, and ADMINISTER activities of assigned Writing and Communication Center Consultants/Tutors/programs.
• TRAIN WCC employees/tutors in proper methods and procedures and ensure adherence to established protocols.
• MANAGE, APPROVE/REJECT undergraduate student time reports; verify, approve/reject undergraduate student time reports; approve and manage undergraduate and graduate student absences.
• RECOMMEND various personnel actions pertaining to Writing and Communication Center Consultants/Tutors.
• UPDATE, MAINTAIN, and REVISE Writing and Rhetoric Program website content as it relates to the Writing and Communication Center.
• ORGANIZE consultant/tutor workshops; and other Writing and Communication Center workshops as needed.
• COORDINATE with the Writing and Communication Center Director to plan and implement WCC employee orientation(s) events and other outreach related initiatives.
• RESEARCH, ANALYZE, and CREATE status reports pertaining to the WCC usage across Trinity College Arts & Sciences, the Pratt School, the Graduate School and other on-campus partners.
• PROVIDE logistical and administrative support for programmatic assessment efforts.
• TRAVEL, if required, to support WCC initiatives.

Qualifications

• WORK requires analytical, communication, and organizational skills generally acquired through completion of a Bachelor’s degree;
• WORK requires one year of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events. OR AN EQUIVAENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
• MASTER’S DEGREE PREFERRED
• EXCELLENT INTERPERSONAL AND WRITTEN COMMUNICATION SKILLS AND THE ABILITY TO PRIORITIZE ACTIVITIES ARE A MUST.
• Demonstrated ability to work proactively and effectively under pressure; prioritize and meet deadlines; exercise sound judgment and discretion; ability to provide guidance and direction to students; including setting standards.
• Must be able to work independently and as a member of a team.
• Must be able to present oneself in a mature, confident and efficient manner.
• KNOWLEDGE OF BUY@DUKE AND DUKE UNIVERSITY ADMINISTRATIVE PROCEDURES, POLICIES, AND GENERAL ACCOUNTING PRINCIPLES (GAPS) PREFERRED.

Skills

• Excellent interpersonal and written communication skills.
• Proactive and effective under pressure.
• Sound judgment and discretion.
• Ability to provide guidance and direction to students.
• Setting standards.
• Knowledge of Buy@Duke and Duke University administrative procedures, policies, and General Accounting Principles (GAPS).

Benefits

The position offers a competitive salary range of USD $45,661.00 to USD $73,140.00, depending on experience and qualifications. Additional benefits include:

• A collaborative, mission-driven workplace
• Opportunities for professional development and growth
• A culture that values diversity, equity, and inclusion
• The chance to make a tangible difference in students’ academic journeys

Pay

The anticipated pay range for this position is USD $45,661.00 to USD $73,140.00 annually.

Schedule

The position is full-time and is expected to work standard business hours.