Program Coordinator

Location: 200 Myrtle Street, New Britain, CT 06053

Shift: Monday–Friday, 7:00 AM–3:30 PM
Pay: $28.50/hour

About the role

CW Resources is seeking a Program Coordinator – Food Service to support and oversee community-based nutrition programs that help improve the lives of seniors and other individuals throughout the communities we serve.

Responsibilities

• Supervise Site Managers, including scheduling, performance management, training, hiring support, and leave approvals.
• Coordinate driver routes and delivery schedules.
• Train staff on food service, safety, customer service, and program procedures.
• Manage participant enrollment and maintain accurate program records.
• Assist individuals with enrollment in nutrition and senior service programs.
• Conduct site visits, home visits, participant assessments, and program monitoring activities.
• Collect and maintain meal service data and prepare required reports.
• Support audits, compliance reviews, and regulatory reporting requirements.
• Ensure compliance with food safety, sanitation, and program regulations.
• Coordinate payroll information for site management staff.
• Collaborate with community partners and internal teams to support program operations.

Requirements

• High school diploma or equivalent.
• Minimum of 2 to 4 years of experience in food service operations, program coordination, senior services, community programs, or a related field.
• Minimum of 2 years of experience supervising staff, coordinating schedules, or overseeing daily operations.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office Suite and data management systems.
• Ability to travel locally between program sites and community locations.
• Valid driver’s license.

Preferred Qualifications

• Bachelor's degree in Business Administration, Public Health, Nutrition, Social Services, Hospitality Management, or a related field.
• Experience using program management and participant tracking software (e.g., Serve-Tracker).
• Experience utilizing grant management and reporting systems (e.g., Grantee Gateway).
• Experience working with seniors, individuals with disabilities, or community-based service programs.
• Knowledge of food service operations, food safety regulations, and program compliance requirements.

Benefits

Employer Paid Benefits Includes:

• Medical, Dental, and Vision Insurance
• Telemedicine
• Retirement Plans & Match Options
• Disability Plans
• Life Insurance – Accidental Death & Dismemberment and Group Term Life
• Paid Holidays & Vacation
• Sick & Personal Time

Voluntary Benefits Offered:

• Hospital Indemnity, Accident, Critical Illness & Voluntary Life

Physical & Environmental Demands

• Environment: Work is performed in a combination of office settings, food service locations, community sites, and participant residences. Employees may be exposed to varying temperatures, kitchen environments, and general food service operations.
• Travel: Regular local travel is required for site visits, program monitoring, participant assessments, meetings, and community outreach activities.
• Driving: Must be able to safely operate a motor vehicle and travel between program sites, community locations, and participant residences as needed.
• Mobility: Must be able to stand, walk, sit, and move between multiple work locations throughout the workday, including offices, kitchens, dining areas, and community-based facilities.
• Reaching & Bending: Occasional reaching, bending, stooping, kneeling, and climbing may be required when conducting site visits, reviewing facilities, or accessing records and supplies.
• Lifting & Carrying: Must be able to lift, carry, push, and pull program materials, office supplies, and equipment weighing up to 25 pounds, with or without reasonable accommodation.
• Visual Requirements: Must be able to read reports, spreadsheets, program documentation, and electronic communications, and inspect facilities for compliance and safety.
• Computer Use: Frequent use of computers, telephones, and other office equipment requiring manual dexterity and prolonged periods of sitting, data entry, and document review.
• Safety Awareness: Must adhere to all organizational, food safety, and workplace safety policies and procedures to maintain a safe and professional work environment.

Reasonable accommodations can be provided.

Why You'll Love This Job

• You’ll be a part of a mission-driven team that values your hard work and helps you grow.
• Access to an Employee Wellness Coordinator and robust wellness program that support your health and work-life balance.
• Opportunities for advancement—grow your career with us!