Program Coordinator

FUNCTIONAL AREAS

BEHAVIORAL HEALTH

• Oversee, monitor, and evaluate contracted service providers
• Conduct site visits and make recommendations regarding agency performance
• Manage all service contracts and agreements across focus areas
• Provide guidance and instructions to contractors
• Interpret regulatory requirements and ensure compliance
• Conduct interviews with service provider staff as needed
• Investigate complaints related to non-compliance
• Provide guidance on corrective actions and the completion of Quality Improvement Plans
• Maintain graphs, charts, and summaries of site visit findings
• Aid in preparing the department budget
• Conduct research and draft regular reports as assigned
• Prepare agenda items for monthly provider meetings, subcommittee meetings, quarterly meetings, conferences, summits, and other relevant internal and external engagements
• Prepare official reports and maintain public information updates for county web pages
• Assist management in issuing, interpreting, and recommending updates to operating policies
• Suggest improvements to workflow, procedures, and cost controls to enhance departmental efficiency
• Review and update policies, procedures, rules, and regulations relevant to Behavioral Health programs and services
• Establish and maintain official documents and records in both manual and electronic filing systems
• Compile and analyze data to identify trends and measure program outcomes
• Support program and project oversight
• Maintain program files
• Draft, review, and respond to correspondence
• Maintain confidentiality when handling sensitive or confidential records, plans, documents, or decisions

Minimum Qualifications

• Bachelor’s degree in a related field
• Two (2) years of work experience as it pertains to the purpose of the positions

PREFERENCES

• BEHAVIORAL HEALTH
• Pursuant to the criminal history screening for Caregivers Act, Section 29-17-1 through Section 29-17-5 NMSA 1978, new hires at Bernalillo County Behavioral Health Services will be required to complete a caregiver criminal history screening for all caregivers.
• Conviction of a disqualifying condition is cause for termination or sufficient reason not to hire if applicant has a disqualifying condition on their record at time of application.

SCREENING AND COMPLIANCE

• Successful completion of a post-offer medical examination and background investigation
• Adherence to all County safety guidelines
• Completion of required FEMA training(s) assigned to the position
• Completion of mandatory supervisor training, if applicable
• Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position

WORKING CONDITIONS

• All essential duties are performed mostly indoors, with some positions performing functions in an outdoor and field setting
• Duties are performed in a temperature-controlled environment
• Duties are performed on a dry, even surface, which may be carpeted or tiled
• Worker often works alone, both with or without directions from supervisor