Program Coordinator

About the role

You will work with some of our largest brands to execute optimized retention marketing strategies across channels, including both SMS and email. By collaborating with our CSM team, you will develop our customer's most ambitious marketing ideas, ensuring they are able to drive growth and conversions with Attentive.

Responsibilities

• Deliver Attentive Service offerings (Onboarding or Recurring engagements), designed to drive value for our customers
• Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, Reports, and email sends within the Attentive UI
• Execute and support cross-channel marketing initiatives, including promotional email campaigns, automated journeys, and transactional messaging programs
• Apply channel best practices across SMS and email to improve engagement, conversion, and retention outcomes for customers
• Develop strong relationships with cross-functional team members and our customers
• Manage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
• Translate customer feedback into specific product recommendations
• Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers

Requirements

You have 1-2 years of customer-facing experience in preferably a Customer Success, Support, or Agency role

Prior experience with SaaS or E-Commerce platforms preferred

Familiarity with email marketing execution, including campaigns, automated journeys, and transactional messaging, is a strong plus

You understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)

Qualifications

You are motivated by helping others and derive satisfaction from being part of a team

You understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals

You are a quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations

You are extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively

You are proactive and communicative, never shying away from a quick Slack or Zoom

Skills

You understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals

You are a quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations

You are extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively

You are proactive and communicative, never shying away from a quick Slack or Zoom

Benefits

Competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work

Pay

The US base salary range for this full-time position is $46,000 - $65,000 annually + commission + equity + benefits

Schedule

This role is salaried non-exempt and eligible for overtime compensation