Program Coordinator

About the Role

Program Coordinators provide effective customer service by establishing working relationships with internal and external customers through email, telephone, and in‑person meetings. They interact regularly with personnel in Engineering, Manufacturing, Supply Chain, and Quality to obtain and relay information about customer orders, and they communicate directly with customers to provide information, promptly respond to order inquiries, and resolve disputes as needed. Professionalism and courtesy are paramount to success in this role.

Responsibilities

• Answer customer calls and communicate professionally and courteously via telephone, email, and in‑person.
• Develop and maintain professional business relationships with customers; keep electronic data and comprehensive files regarding customers and orders.
• Process customer sales orders and change orders; relay customer changes (address, locations, contacts, etc.) to appropriate team members and ensure ERP and/or CRM are updated; ensure sales orders align with committed schedule agreements.
• Utilize the ERP system to create production orders to meet customer due dates and expedite deliveries per customer request.
• Prepare invoicing and shipping documentation.
• Track open purchase orders daily and routinely monitor delivery and other KPI metrics.
• Perform incidental duties as required.
• Maintain regular on‑site attendance at the workplace.

Requirements

• High school diploma or GED equivalent (required).
• Associate or bachelor’s degree in business administration, management, or a related field (preferred).
• Minimum of 1 year of customer service experience (required); business‑to‑business support experience is preferred.
• Higher experience levels required for Level II and Level III positions.
• Experience in the manufacturing industry is preferred; aerospace industry experience is advantageous.

Qualifications

• This role requires ITAR (International Traffic in Arms Regulations) compliance. Qualified candidates must meet the definition of a U.S. Person (per EAR Part 772 and ITAR 120.15): a U.S. citizen, a lawful permanent resident (Green Card holder), or a protected person.

Skills

• Friendly and professional verbal and written communication skills in English.
• Proficiency with Microsoft Outlook, Teams, SharePoint, and advanced intermediate skills in Excel, PowerPoint, and Word.
• ERP experience is preferred; Infor Visual experience is advantageous.
• Analytical, problem‑solving, and critical‑thinking abilities to handle unexpected challenges and make appropriate decisions.
• Strong communication skills for exchanging and presenting information professionally.
• Commitment to confidentiality, securing company records, and demonstrating discretion and integrity.
• Self‑management skills, including initiative, efficiency, sense of urgency, adaptability, and the ability to juggle multiple projects, competing priorities, and concurrent deadlines.

Physical Demands and Work Environment

• Sit for prolonged periods at a desk while working on a computer.
• Regularly stand and walk throughout the facility.
• Regularly lift, carry (short distances), and push/pull up to 50 pounds.
• Occasionally climb steps or stairs.
• Occasionally bend, crawl, stoop, squat, or kneel.
• Constantly communicate verbally and in writing (English) using phone, texts, messaging, and email.
• Use hands and fingers to operate computer keyboards, mouse, or other peripherals.
• Typical office setting; occasional visits to the warehouse/manufacturing environment where exposure to noise, dust, fumes, vapors, and moving equipment (e.g., forklifts) may occur. Use of PPE such as hearing protection, eye protection, and safety footwear may be required during these visits.

Benefits

Accurus offers a comprehensive employee benefit package upon completion of 30 days of employment. For full details, please visit the benefits section of our website.

About Accurus Aerospace Kent, LLC

Accurus Aerospace Kent LLC was founded in 1977 in Kent, WA. Over the past three decades, Accurus has evolved into a preferred supplier of sheet‑metal fabricated parts, high‑precision machined parts, kits, and bench‑top assemblies to the Aerospace and Defense industry. Located in a 47,000‑square‑foot facility only 15 minutes from the Seattle‑Tacoma International Airport, Accurus is a center of aerospace excellence and a one‑stop source for high‑speed precision machining, fabrication, and assembly.