Program Coordinator, AmeriCorps Seniors Programs
About the role
This position is responsible for coordinating the day-to-day activities of the AmeriCorps Seniors national service programs sponsored by Catholic Charities West Michigan. Key responsibilities include volunteer recruitment, onboarding, orientation, placement, and ongoing support; facilitating volunteer in-service trainings; planning and executing recognition and special events; and maintaining organized, accurate documentation in compliance with federal, programmatic, and agency requirements. This position travels throughout Ottawa, Lake, Muskegon and Newaygo Counties.
Responsibilities
- Volunteer recruitment, onboarding, orientation, placement, and ongoing support
- Facilitating volunteer in-service trainings
- Planning and executing recognition and special events
- Maintaining organized, accurate, and current volunteer and program records
- Coordinating and facilitating volunteer orientations, in-service trainings, meetings, and educational opportunities
- Aiding volunteers with accessing resources and training opportunities that support effective service delivery
- Reviewing and processing volunteer service documentation and other required program forms
- Assisting with collecting program data, evaluations, and feedback from volunteers, clients, students, teachers, caregivers, and station staff
- Planning, coordinating, and implementing volunteer recognition activities, appreciation events, and special program events
- Maintaining confidentiality and safeguarding sensitive volunteer, client, student, and agency information
- Driving for Agency business
- Performing other special project assignments at supervisor’s request
Requirements
- Ability to streamline workflows using technology to accomplish goals efficiently and effectively
- Willingness to learn and improve technology skills including Chromebooks, VIS, BambooHR, and Zoom
- Ability to build positive relationships with older adults, community members, and professional partners
- Strong communication skills in both one-on-one and public settings
- Ability to maintain organized, accurate, and complete documentation in alignment with all federal and program requirements
- Ability to travel throughout Lake, Muskegon and Newaygo Counties
- Knowledge of Microsoft Office Suite and related programs
Qualifications
- A high school diploma or general educational development (GED) is recommended
- A bachelor's degree in human services, education or a related field is highly preferred
- A minimum of 1 year of prior work experience working with older adults is strongly preferred
- A minimum of 1 year of prior work experience working with technology and maintaining accurate documentation is required
- A minimum of 1 year of prior work experience planning and executing events is strongly preferred
- A minimum of 1 year of prior work experience in customer service field is required
Skills
- Ability to streamline workflows using technology to accomplish goals efficiently and effectively
- Willingness to learn and improve technology skills including Chromebooks, VIS, BambooHR, and Zoom
- Ability to build positive relationships with older adults, community members, and professional partners
- Strong communication skills in both one-on-one and public settings
- Ability to maintain organized, accurate, and complete documentation in alignment with all federal and program requirements
- Ability to travel throughout Lake, Muskegon and Newaygo Counties
- Knowledge of Microsoft Office Suite and related programs
Benefits
Wage Range $16.00/hour - $18.50/hour based on relevant experience
Pay
$16.00/hour - $18.50/hour based on relevant experience
Schedule
Hours are flexible and may vary depending on the needs of the AmeriCorps Seniors programs.