Program Coordinator - 5089

Position Summary

The Volunteer Coordinator is responsible for coordinating volunteer opportunities for SNAP recipients participating in work activity requirements and workforce development programs. The Floater provides supervisory coverage, guidance, and operational support to staff across multiple program sites.

Essential Duties And Resposibilities

• Participant Intake and Referral Management
• Receive, review, and process referrals from internal and external partners.
• Conduct participant intake, orientation, and eligibility verification.
• Review applications and supporting documentation for completeness and program eligibility.
• Assess participant interests, skills, barriers to employment, and volunteer readiness.
• Maintain accurate participant records in designated databases and case management systems.
• Monitor participant enrollment and track attendance, participation, and completion.
• Volunteer Placement and Coordination
• Identify, develop, and maintain volunteer opportunities for SNAP recipients.
• Match participants with appropriate volunteer assignments based on skills, interests, and career goals.
• Cook volunteer schedules and assignments with host sites.
• Conduct volunteer orientations and provide information regarding expectations, workplace conduct, and program requirements.
• Serve as the primary point of contact for participants and volunteer site supervisors.
• Monitor volunteer placements to ensure successful participation and compliance.
• Floater Key Responsibilities
• Provide coverage at various program locations as needed due to staff vacancies, leave, training, or other absences.
• Assist individuals and families in applying for and maintaining public benefits, including cash assistance, SNAP, Medicaid, rental assistance, and other supportive services.
• Maintain accurate and timely client records, case notes, and documentation in agency databases and reporting systems.
• Conduct client intake interviews and determine eligibility for available programs and services.
• Provide information, referrals, and advocacy to help clients access community resources.
• Ensure compliance with program guidelines, confidentiality requirements, and agency policies.
• Respond to client inquiries and provide excellent customer service in person, by phone, and electronically.
• Collaborate with supervisors, case managers, and community partners to coordinate services and resolve client concerns.
• Aid in administrative tasks, data entry, reporting, and special projects as assigned.
• Adapt quickly to different program environments, procedures, and staffing needs across multiple sites.
• Flexible and reliable, with the ability to travel between program sites as needed.
• Participant Support and Workforce Development
• Aid participants in addressing barriers to participation, including transportation, childcare, and scheduling concerns.
• Reinforce professionalism, workplace etiquette, and employability skills.
• Refer participants to workforce training, education programs, supportive services, and employment opportunities.
• Compliance and Reporting
• Ensure compliance with SNAP, agency, funder, and program requirements.
• Track and document volunteer hours and participant progress.
• Prepare reports on participant outcomes, placements, attendance, and program performance.
• Maintain confidential participant records in accordance with agency and regulatory requirements.
• Participate in audits, monitoring visits, and quality assurance reviews.
• Administrative Responsibilities
• Maintain accurate databases and participant files.
• Prepare correspondence, reports, and program updates for leadership.
• Aid in developing program procedures, workflows, and participant tracking systems.
• Schedule participant appointments, orientations, and follow-up meetings.
• Support special workforce development initiatives and projects as assigned.
• Collaboration with Vice President, Workforce Development
• Work directly with the Vice President to support workforce development initiatives and strategic goals.
• Provide regular updates on participant enrollment, outcomes, and program performance.
• Aid in program planning, implementation, and evaluation activities.
• Support grant-funded initiatives and performance reporting requirements.
• Participate in staff meetings, case conferences, and program improvement efforts.

Qualifications

• Bachelor's degree in Human Services, Social Work, Public Administration, Workforce Development, or a related field preferred.
• Minimum of 2 years of experience in workforce development, volunteer management, case management, or human services.
• Experience working with SNAP recipients or underserved populations preferred.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple priorities and maintain accurate records.
• Proficiency in Microsoft Office Suite and database management systems.
• Advanced-level professional competency in written and spoken English language is required.

Physical Requirements

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.