Program Coodinator (58200)

Are you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world? As a Program Coordinator at Phoenix House, you will be supervising the program staff, facilitate employment support, and promote the Clubhouse philosophy. Be part of something bigger — help us build a healthier, addiction-free future together.

About Us

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values—Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking—guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.

What We Offer

• 10 paid holidays
• Paid vacation, sick time, personal and wellness time
• Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week
• Pet insurance, legal support, and other supplemental insurance
• Generous tuition reimbursement program
• 403(b) retirement plan
• Competitive wages

Please note: This position is grant funded until July 31, 2033.

Responsibilities

Leadership And Management

• Supervise, train, and support clubhouse staff and volunteers.
• Ensure compliance with organizational policies and procedures.
• Oversee the development and implementation of clubhouse programs and activities.
• Manage the clubhouse budget and ensure financial accountability.
• Conduct regular staff meetings and provide ongoing professional development opportunities.

Program Development And Implementation

• Collaborate with staff and members to create and implement engaging and therapeutic programs.
• Monitor and evaluate program effectiveness and make necessary adjustments.
• Ensure programs align with the clubhouse model and best practices in mental health recovery.

Member Engagement And Support

• Foster a welcoming and inclusive environment for all members.
• Provide individual support and advocacy for members as needed.
• Encourage member participation and leadership within the clubhouse community.
• Address and resolve conflicts or issues that may arise within the clubhouse.

Community Outreach and Partnership

• Develop and maintain relationships with community partners and stakeholders.
• Represent the clubhouse at community events and meetings.
• Promote the clubhouse and its programs to potential members and referral sources.
• Seek opportunities for collaboration and resource sharing.

Administrative Duties

• Maintain accurate records of clubhouse activities and member participation.
• Prepare and submit required reports to the organization and funding sources.
• Ensure the clubhouse facility is safe, clean, and well-maintained.
• Coordinate with other organizational departments to support overall mission and goals.
• Adhere to and promote the Phoenix House mission and values.
• Act as a role model to patients and other staff.
• Adhere to the professional ethics and conduct of standards as established by professional licensure and the policies of Phoenix House.

Requirements

• Bachelor’s degree.
• Minimum of 3-5 years of experience in social services.
• Strong understanding of the clubhouse model and principles of rehabilitation.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively with a diverse group of individuals.
• Strong organizational and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, etc.) and other relevant software.

Qualifications

Experience

• Experience working with individuals with severe and persistent mental illness.
• Knowledge of community resources and mental health services.
• Experience in program development and grant writing.

Competencies (KSAs)

• Ethical Practices
• Judgment
• Relationship Management
• Emotional Intelligence
• Empathy
• Professional Boundaries
• Interview Skills
• Global and Cultural Awareness
• Critical Evaluation
• Problem Solving
• Decision Making
• Communication
• Teamwork
• Crisis Management
• Technical Capacity

Work Environment

This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear.
• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.