Program Consultant- LTSS

About the Role

This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity while providing flexibility to support productivity and work-life balance. Alternate locations may be considered for candidates residing within a commuting distance from an office. Candidates not within a reasonable commuting distance will not be considered unless accommodation is granted as required by law.

Responsibilities

• Monitor contract performance metrics and proactively identify changes to contractual requirements, regulatory standards, and compliance obligations.
• Assess the impact of contract and regulatory updates and recommend policy and process enhancements to ensure organizational compliance and operational effectiveness.
• Develop, implement, and maintain enterprise reporting solutions, including creating documentation and delivering training to stakeholders.
• Analyze performance trends, key performance indicators (KPIs), and operational data to identify improvement opportunities, support strategic initiatives, and drive data-informed decision-making.
• Manage the development, approval, implementation, and compliance of ongoing external client-facing programs.
• Ensure programs meet their stated objectives.
• Provide subject matter expertise in response to day-to-day business issues.
• Research applicable subject matter practices and remain aware of industry trends.
• Manage relationships and partner with corporate and regional business areas.
• Coordinate training related to external client-facing programs.
• Develop program success measures and perform periodic assessments of external client-facing program success.

Qualifications

• BA/BS in a related field and a minimum of 3 years of experience in external client-facing program management; or any combination of education and experience providing an equivalent background.

Preferred Skills and Experiences

• For the Behavioral Health organization, lived experiences with behavioral health programs are strongly preferred.
• Graduate degree, professional designation related to the field, or project management experience preferred.
• LTSS market experience strongly preferred.
• Experience with platforms/systems: HIP (Healthy Innovation Platform), Tableau, ThoughtSpot, and/or Compliance 360 is preferred.

Pay

For candidates working in person or virtually in Virginia, the salary range for this position is $71,680.00 to $107,520.00.

Benefits

Elevance Health offers a comprehensive benefits package, including medical, dental, vision, short and long-term disability, 401(k) match, stock purchase plan, life insurance, wellness programs, and financial education resources.

Schedule

This role operates in a hybrid workforce strategy, requiring associates to work at an Elevance Health location at least once per week, with specific requirements discussed during the hiring process.