Program Consultant

About the role

The Senior Program Consultant serves as a strategic partner to clients by overseeing the end-to-end contingent workforce requisition lifecycle across multiple geographies and functional areas. This individual acts as a trusted advisor, providing consultative guidance on talent acquisition strategies, job scoping, market intelligence, and supplier engagement. The Sr Program Consultant ensures program compliance, optimizes requisition outcomes through use of Vendor Management System (VMS) technology, and fosters strong relationships with client stakeholders and supplier partners.

Responsibilities

• Partner with hiring managers to clarify job responsibilities, skills, and requirements for requisitions.
• Develop tailored talent acquisition strategies to meet specific workforce needs.
• Provide consultative support to optimize requisition quality, accuracy, and speed-to-fill.
• Gather, analyze, and deliver labor market insights and compensation benchmarks.
• Advise clients and suppliers on market trends and competitive candidate availability.
• Build and maintain proactive, positive relationships with client stakeholders, hiring managers, and end users through regular communication and site visits.
• Serve as a primary point of contact and escalation for client issues and requisition challenges.
• Potentially partner with Supplier Managers to assess supplier performance, identify gaps, and drive continuous improvement.
• Ensure supplier adherence to program standards, including candidate submittals, onboarding, employee relations, and compliance.
• Mentor and guide Program Consultants and Engagement Coordinators, providing subject matter expertise and operational support.
• Guides customers through the management of all stages of requisition activity using VMS technology.
• Collaborate with Program Managers on continuous improvement projects and process enhancements.
• Communicate program updates and procedural changes to client and supplier stakeholders.
• Ensure documentation, processes, and reporting are aligned with program standards.
• Participates in special projects and performs other duties as assigned.

Education & Job Requirements

High school diploma or equivalent required. Minimum five (5) years of experience in a staffing, talent acquisition, or workforce solutions environment. Proven experience working within or in partnership with MSP, VMS, or contingent labor programs.

Knowledge, Skills & Abilities

• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Deep understanding of contingent labor strategies, workforce solutions, and supplier management.
• Proven ability to build relationships, resolve issues, and drive program success.
• Skilled in problem solving, conflict resolution, and managing sensitive employee relations topics.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Experience with VMS platforms strongly preferred (e.g., Beeline, Fieldglass, etc.).
• Travel may be required based on client location and program scope.
• Proficient with Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.

Benefits

Available benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.

Pay

The anticipated salary range for this position is between $60,000 and $70,000. Salary may be determined based on experience, education, geographic location, and other factors. This position participates in Pontoon’s incentive program which also includes bonus eligibility.

Schedule

Not specified.